Senior Desktop Support Specialist, Barracuda Networks
Equity, in the form of non-qualifying options
Office located in Chelmsford, MA
Cybersecurity solutions
Job no longer available
Cybersecurity solutions
1001+ employees
Job no longer available
Equity, in the form of non-qualifying options
Office located in Chelmsford, MA
1001+ employees
Company mission
To protect and support its customers for life.
Role
Who you are
- 5-6 years relevant work experience (Required)
- Bachelor's degree in computer science or relevant industry certifications (Required)
- Experience working independently in a remote office environment
- A+ or MCP Certification not required but a plus
- Excellent technical knowledge of desktop troubleshooting: to include Internal components, accessories, various operating systems, and third-party application software
- Knowledge of maintaining user accounts in Active Directory and Entra ID
- Ability to operate tools, components, and peripheral accessories
- Able understand and use, web searches, technical manuals, procedural documentation, and OEM guides to conduct research issues and resolve them
- Desire to learn new applications and technologies as needed
- Effective interpersonal skills and relationship-building skills
- Ability to present ideas in user-friendly language using strong written and oral communication skills
- Provide excellent customer-service and build effective relationships across various teams
- Valid driver’s license
- Knowledge of and experience using Linux terminal commands, Remote Desktop, VNC, Antivirus software, and remote software distribution tools
- Ability to lift up to 50lbs
What the job involves
- As a Desktop Support Technician, you’ll provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment
- This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment, in a primarily Microsoft Windows-based environment to ensure optimal workstation performance
- The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required
- This position will also require some facilities related work like moving equipment, coordinating with our global facilities team, building management and various contractors
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
- Create new hire accounts for local users, including creating accounts in Active Directory, adding computers to the domain, and setting up phones for new hires
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels
- Collaborate with Network and Systems Administrators to ensure efficient operation of the desktop computing environment
- Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products
- Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop, networking, and telecom problems
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Maintain an accurate inventory of all desktop components and equipment
- Accurately document instance of desktop equipment or component failure, repair, installation, and removal
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
- Assist with some facilities related work like moving equipment, coordinating with our global facilities team, building management and various contractors
Our take
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection. By investing heavily in R&D and product development, Barracuda is able to keep on top of new (and increasingly prevalent) email phishing scams. Its incorporated XDR capabilities also close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market, boasting over 200,000 enterprise customers including the likes of Shiseido, Carrefour and Accor. It was acquired in 2022 by KKR, a global investment firm, which has allowed it to further improve its product, grow its team and expand its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Company HQ
San Tomas, Campbell, CA
Leadership
Zachary Levow
(Co-Founder, Executive VP & CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
Rohit Ghai
(CEO)Independent Board Member at MHC Software. Former CEO and Board Member at RSA Security, Independent Board Member at Everbridge, COO then President of the Enterprise Content Division of Dell Technologies.
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