Senior Customer Support Agent, Fyxer AI

£50-65k

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Zendesk

Intercom

Mid and Senior level

London

Mon-Thu in office

4 days a week in office (Chancery Lane, London)

AI executive assistant

Open for applications

AI executive assistant

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Open for applications

£50-65k

+ Share options

Zendesk

Intercom

Mid and Senior level

London

Mon-Thu in office

4 days a week in office (Chancery Lane, London)

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Company mission

Get back one hour every day. Begin your day with emails neatly organized, replies crafted to match your tone and crisp notes from every meeting.

Job

Company

Role

Who you are

3-5 years in customer or technical support, preferably within a B2B SaaS environment
Strong written and verbal communication skills
Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, and hands-on
Experience with customer support tools such as Zendesk, Intercom
A genuine interest in AI and the future of work
Experience working in a fast-scaling startup environment

What the job involves

This might just be the best support job in the world
Provide first-line customer support via chat, email and video-calls as needed
Troubleshoot technical issues and escalate complex problems to Product Engineering when necessary
Identify and document recurring issues and contribute to improving our support processes and knowledge bas
Act as the bridge between Support, Sales and Customer Success, enabling the effective management of our customers
You’ll be backed by a strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy you need to proactively solve customer problems, drive impactful solutions, and grow your career at pace
What Success Looks Like:
You build systems and tools to work to your advantage
You consistently resolve complex technical issues
You proactively refine and own key support processes
You act as a trusted cross-functional partner

Application process

Submit your CV (no need for a cover letter)
We’ll review it
An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
Customer case study with a panel (45 minutes)
Meet more of the team (30 minutes)

Salary benchmarks

Our take

Built with the intention of turning the burden of email drafting into a business's competitive edge, Fyxer AI delivers AI executive assistants that can organise inboxes, draft emails in the tone of voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.

Fyxer is especially useful for industries that spend large amounts of time composing emails. Think real estate, consultants and recruiters, all saving time through the pure-play AI software of Fyxer and its open-source AI models and retrieval augmented generation. The company claims that its customers send 53% of the email drafts generated on its platform.

As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024, the company raised $500K in just three weeks from existing customers and their networks. It also rocketed from $1m ARR to $22m in just 10 months in 2025 - a sure-fire sign of the value users see in its offering

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2025

$30m

SERIES B

Mar 2025

$10m

SERIES A

Total funding: $40.5m

Company values

What do we value? We're very intentional about adding new people. We believe a small team of exceptional people working hard at a problem they care about will always outperform a larger, more unfocused team. That means you'll need to bring an intensity to this role that might not be expected at other companies but it also means you'll be fast-tracked into roles with greater responsibilities far earlier.

Company HQ

Midtown Manhattan, New York

Leadership

Archie Hollingsworth

(Co-Founder & CRO)

Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.

Matthew Ffrench

(Co-Founder & CTO)

Previously co-founded and was CTO at Mercado. Was also Product Manager at Zopa.

Richard Hollingsworth

(Co-Founder & CEO)

Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.

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