Technical Support Engineer, Veza
Offers equity
Data security platform
Posted today
Data security platform
101-200 employees
Posted today
Offers equity
101-200 employees
Company mission
Veza's mission is to give their customers the confidence to securely adopt cloud data systems.
Role
Who you are
- If you have an obsession for making customers successful in driving value out of their cloud data, you will have a lot in common with Veza!
- BA/BS degree or equivalent experience required
- 5+ years of customer support, technical support, or security engineer experience for an enterprise cloud based platform
- Prior experience providing support to enterprise customers specifically in a start-up environment
- An understanding of role based access control and least privileged access practices
- Broad knowledge of, and experience in, fundamental information security concepts
- Strong working understanding of Identity Providers such as Okta and Azure
- Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
- Strong knowledge of identity and access management practices
- Attention to detail while being able to balance multiple priorities
- Ability to work independently with minimal supervision as part of a team
- Ability to learn new technologies quickly
- Ability to participate in an on-call rotation
- Other/Nice to Have:Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud)Experience with utilization of Python scripting in solving tangible customer issues
What the job involves
- We’re hiring a Technical Support Engineer to assist in the next phase of our growth
- This role will report to the Head of Customer Support
- You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others
- The service we deliver is empathetic yet ambitious, direct, and comprehensive
- You will be an early member of a global, distributed team that drives continuous improvement, in terms of efficiency of support processes and customer satisfaction
- Provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution
- Manage the escalation of and ensuring prioritization of product defects into the engineering team
- Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams
- Create and share knowledge in both written and verbal forms both internally and externally
- Function as a subject matter expert within support for Veza products
- Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes
Our take
Data is migrating to the cloud, but many organizations lack the tools to protect their data from cloud-based threats and challenges. Veza solves this problem with its authorization-based cloud security platform.
Data volume is set to triple by 2025 and cyber crime is on the rise. As such, companies like Veza are in high demand. However, Veza sets itself apart from its competitors thanks to its focus on authorization, which has been a missing piece of the cloud ecosystem for some time. Veza's ability to tap into a lucrative and underserved gap in the market has allowed it to attract significant attention. The company has raised impressive funding, which is testament to its growing impact.
The cloud security sector is becoming more and more competitive, and Veza will need to take advantage of its funding success in order to scale and maintain its enviable market position. Having cemented a number of crucial partnerships, including with cloud giant Google Cloud, and onboarded enterprises such as Intuit and AMD, Veza shows no signs of slowing down.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$108m
SERIES D
Aug 2023
$15m
LATE VC
Total funding: $233m
Company benefits
- Paid medical, dental & vision
- Flexible PTO
- Work from home stipends
- Remote-first
Company HQ
Mountain View, CA
Leadership
Tarun Thakur
(CEO)Was a Senior Manager of Product Management at Data Domain, and co-founded Datos IO. Was GM of Rubrik's Database Products.
Maohua Lu
(CTO)Previously worked as a Research Staff Member at IBM. Then joined Datos IO as Technical Director. Was also a Senior Staff Engineer at Rubrik.
Robert Whitcher
(Chief Architect)Was Principal Technical Architect at EMC for 6 years, then worked as a Senior Systems Engineer at SolidFire. Joined Datos IO as Principal Architect in 2015.
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