Customer Experience Associate, Faire
3 Month Contract
The starting pay for this role is $23.10 per hour
More information about location
2+ days a week in office
Online wholesale marketplace
Be an early applicant
Online wholesale marketplace
1001+ employees
Be an early applicant
The starting pay for this role is $23.10 per hour
More information about location
2+ days a week in office
1001+ employees
Company mission
To empower entrepreneurs around the world to chase their dreams.
Role
Who you are
- Experience in customer service, preferably in a phone-based support role
- Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically
- Proficiency in using CRM and other customer support tools
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues
- A team player who is adaptable and agile, capable of working in a dynamic, remote environment
- Alignment with Faire's core values and a genuine passion for supporting and serving our community
- Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones
- Wifi Speed: Confirmed Wifi Speed of 10Mpbs
- Ethernet connection preferred to increase network reliability
- Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols
- Strong self-management skills are essential for maintaining productivity in a remote setting
- The role also requires flexibility to occasionally adjust hours for collaboration across different time zones
What the job involves
- As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams
- In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success
- While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements
- This position is pivotal in delivering outstanding customer service across these channels
- In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future
- Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively
- Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately
- Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution
- Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies
- Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support
- This role is requiring the candidate to work flexible hours with different shifts varying between 8am EST - 5:00pm EST and 12:00pm EST - 9:00pm EST Monday through Friday
- Please note that we require schedule flexibility and these hours are subject to change. Coming into the office on Tuesdays and Thursdays is only required when on the 8:00am EST - 5:00pm EST shift
Our take
Faire is a company that helps retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to tens of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Leadership
Max Rhodes
(CEO)Was previously an Advisor at Blunt Umbrellas and Director of Consumer Product at Square.
Daniele Perito
(Advisor)Former Director of Security and Risk Engineering at Square, prior to co-founding Faire.
Marcelo Cortes
(CTO)Previously a Senior Software Engineer at Google. Before that, co-founded FreePoint Inc.
Jeff Kolovson
(COO)Was Operations Lead at Square. Before that was a Business Analust for McKinsey and Co.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 40 more jobs at Faire