IT Support Specialist, Midi Health
More information about location
2+ days a week in office
Women’s midlife virtual healthcare clinic
Be an early applicant
Women’s midlife virtual healthcare clinic
201-500 employees
Be an early applicant
More information about location
2+ days a week in office
201-500 employees
Company mission
To bring compassionate, high-quality medical care to women 35+.
Role
Who you are
- While technical aptitude is important, your ability to communicate with empathy and patience is paramount
- If you are a problem-solver who takes pride in turning a frustrated user into a happy one, we want to hear from you
- Customer Obsession: Exceptional interpersonal skills with the ability to remain calm under pressure and de-escalate stressed users
- Communication: Strong written and verbal communication skills with comfort teaching others how to use technology
- Experience: 2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success)
- Autonomy: Ability to work independently in a fast-paced environment while knowing when to escalate complex issues
- Problem Solving: Natural curiosity to understand how systems work and how to fix them when they break
- Education: Bachelor’s degree in a related field or equivalent combination of education and experience
What the job involves
- We are looking for a service-oriented IT Support Specialist to join our team
- You will be the “face” of our IT department, ensuring that employees feel supported, heard, and empowered to do their best work
- Be the frontline representative of the IT team and employee experience
- Deliver high-touch, white-glove support to internal users
- Make a direct impact by helping employees do their best work
- First Line of Defense: Serve as the primary point of contact for incoming IT queries, prioritizing a high-touch, “white-glove” customer service experience
- Translate “Tech” to “Human”: Troubleshoot hardware and software issues while explaining solutions to non-technical colleagues in clear, jargon-free language
- Onboarding Experience: Create a welcoming Day 1 experience for new hires by ensuring workstations, accounts, and software are fully set up before arrival
- Lifecycle Management: Manage inventory and procurement for equipment, handling the full lifecycle from purchasing for new hires to offboarding and reclaiming gear from departing users
- Problem Solving: Diagnose and resolve computer system and software issues promptly while complying with established service standards
- Knowledge Sharing: Document troubleshooting steps and resolutions to build a helpful knowledge base for both the IT team and end-users
- Collaborate & Secure: Partner with the broader IT team to implement infrastructure improvements and ensure users follow security protocols without impacting productivity
- Tools you will use: ️
- Productivity & Collaboration: Google Workspace, Slack, Zoom, Notion
- Identity Management: JumpCloud
- Specific Software: Experience supporting Athena
- Hardware Environment: Comfort supporting both PC (Windows) and Mac (macOS) hardware
- Frameworks: Familiarity with ITIL framework or similar ticketing workflows
Our take
Women’s health is widely known to be an under-researched and undervalued sector of the global health market. There is considerable opportunity for companies and researchers to delve deeper. Focusing on menopause specifically is Midi Health, founded in 2021.
The female founders built an offering from telehealth visits and at-home testing to supplement delivery. The company really looks to support women through a trying phase, tailoring to individual needs rather than the age-old issue that the main healthcare system falls privy to of grouping all women in one.
A huge win for the company is that the program is supported by major insurance plans across 12 states in America - creating accessibility for the majority. With a large dose of funding, Midi Health continues to scale and expand its services to more states.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2025
$50m
SERIES C
Apr 2024
$60m
SERIES B
Total funding: $162.9m
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Joanna Strober
(Co-Founder & CEO)Previously Founder and COO of Kurbo Health (acquired by WW in 2018), where they later became SVP. Co-author of Getting to 50/50.
Sharon Meers
(Co-Founder & COO)Co-founder and Advisor for The People. Previously, worked at Ebay first as Head of Sales and Business Development, and then as Head of Strategic Partnerships. Also Director of Capital Group | American Funds.
Jill Herzig
(Co-founder & Chief Branding Officer)A vast background in editing within the magazine industry. Went on to become Content Officer for January AI and Senior Director, Content Innovation at WW (formerly Weight Watchers).
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