Business Operations Manager, Fixico
Benelux
Digital care repair management platform
Open for applications
Digital care repair management platform
21-100 employees
Open for applications
21-100 employees
Company mission
To reshape the future of car repair by creating a smarter, better and digitally connected marketplace for everyone.
Role
Who you are
- You are a fast operator with 2 - 5 years of experience as a Fleet Manager, Account Manager, Customer Success, or similar roles: you act decisively and find solutions under pressure
- You are fluent in Dutch and English; French is a strong plus, given the Benelux scope
- You are administratively strong and have a sharp eye for detail
- You are a natural relationship-builder who can hold your own in negotiations
- You are comfortable making calls and being the voice of Fixico
- You have experience in operations, account management, or a similar fast-paced role
- You are proactive, structured, and able to juggle multiple priorities simultaneously
What the job involves
- This role combines hands-on operational execution with relationship management and project involvement. Being the go-to person, making sure all parties remain satisfied
- This role combines hands-on operational execution with relationship management and project involvement. You will work closely with our Network Account Managers and support new propositions as they roll out
- You will be the central point of contact for all transactional damage management in the Benelux. Your day-to-day will include a mix of operational tasks, stakeholder communication, and project-based work:
- Handle inbound calls and manage customer enquiries
- Resolve payment issues and monitor repair delays, including backorder delays
- Monitor the Damage Repair quote status and the repair shop's repair tracker updates
- Manage quality issues and follow up on escalations
- Onboard new repair shops and chains, and create their accounts in our database
- Conduct and follow up on repair shop visits across the Benelux
- Manage Intercom communication and serve as backup for the broader Operations team
- Build and maintain strong relationships from the back-end with repair shops
- Support Network Account Managers in the field when needed
- Educate users to properly use our different dashboards
- Quickly adapt and switch between tasks as new initiatives are launched weekly
Our take
Getting a car repaired after damage can often be a slow, frustrating and not to mention, unclear process. Drivers usually have to deal with multiple phone calls, wait days for quote, struggle to understand costs or timelines, and most importantly, be without their car. For insurers, managing repairs across many garages add even more complexity, making it harder to deliver a smooth and fast customer experience. As expectations rise for quicker, more transparent services, the traditional repair process just isn't cutting it anymore.
Fixico is working to simplify this by turning the repair journey into a fully digital experience. Its platform connects insurers, fleet owners, and repair shops in one place, allowing damage to be assessed, quoted, and managed online. Meaning customers can get quotes faster, communication more clearly, and better visibility on their repair progress.
Recently, Fixico has gained momentum through a major partnership with Ominimo in the Netherlands, where it will manage all vehicles repairs through its platform. This deal shows trust in Fixico's ability to deliver fast, high-quality service at scale. As it continues to partner with fast-growing insurers and expand across Europe, Fixico is gearing up to play a bigger role in modernising how car repairs are handled.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$8.1m
SERIES A
Sep 2017
$5.8m
SEED
Total funding: $16.6m
Company benefits
- Competitive salary package
- Flexible office hours
- Lease bike plan
- Friday drinks & social events
- Fresh lunch and snacks
- 25 vacation days per year
- Central location in Amsterdam
- In-office gym
- Attractive pension plan
- Birthday off
Company HQ
De Weteringschans, Amsterdam, Netherlands
Leadership
Mark van Laar
(Co-Founder & COO)Prior to co-founding Fixico in 2014, Mark founded Shirtfitters.com and EcoAddicts.
Derk Roodhuyzen de Vries
(Co-Founder & CEO)Derk graduated from the University of Westminster with a BA in Business Administration and from Nyenrode Business University with a BA in New Business before earning an MSc in Business Administration from VU Amsterdam.
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