Head of Strategic Relationship Management, Mercury
$234.3-306.2k
Salary dependent on location of US employees. Salary for Canadian employees: $236,900-$278,600 CAD. Plus equity (stock options)
Banking services for startups
Be an early applicant
Banking services for startups
501-1000 employees
Be an early applicant
$234.3-306.2k
Salary dependent on location of US employees. Salary for Canadian employees: $236,900-$278,600 CAD. Plus equity (stock options)
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- This role requires a background in managing enterprise customer relationships, ideally within technology or fintech, along with an understanding of how to build teams and processes that scale
- Experience: 12+ years in Relationship Management, Strategic Account Management, Enterprise Customer Success, or a similar role, with experience managing high-value customer accounts. A blend of tech/startup and banking experience is ideal
- Leadership Track Record: Demonstrated success in building and scaling teams within high-growth environments, with the ability to lead through rapid change and create scalable, sustainable processes
- Strategic & Analytical Thinker: Capable of balancing short-term operational needs with a strategic, long-term vision for Relationship Management at scale. Proficient in CRM tools and motivated by data-driven insights
- Financial Acumen: While banking experience is not required, familiarity with corporate banking services (e.g., treasury management, venture debt) is highly valued
- Customer-Focused Visionary: A deep understanding of engaging with executive-level clients, with a drive to rethink the customer experience in the fintech and banking sectors
- Values Alignment: Candidates should embody Mercury’s values by appreciating quality, taking extreme ownership to focus on outcomes, and acting with humility to build long-term, high-value customer relationships
What the job involves
- The Head of Strategic Relationship Management will lead the team responsible for managing Mercury’s highest-value accounts
- This senior leader will design and implement strategies to deepen relationships with Mercury’s most significant customers, providing structure and vision for the team as they support companies scaling rapidly
- Strategic Team Leadership: Guide and empower a team of senior relationship managers responsible for Mercury’s most valuable clients, fostering a culture that embodies Mercury’s value of appreciating quality by pursuing excellence in every interaction
- Operational Excellence: Develop scalable processes and leverage data to drive actionable insights and impactful decision-making within CRM systems like Salesforce, staying aligned with Mercury’s focus on outcome-driven results
- Customer Retention & Growth: Maintain high retention rates, particularly for operational accounts encompassing day-to-day transactions and payments. Actively identify growth opportunities, including deposit growth and cross-selling Mercury’s expanding suite of products, demonstrating a commitment to being super helpful by going above and beyond for clients
- Strategic Vision for Future Scaling: Establish and communicate a clear, long-term roadmap for Strategic Relationship Management, positioning the team to support sophisticated, finance-led clients as Mercury’s customer base evolves to include larger private and public companies
- Executive-Level Partnership: Build strong relationships with C-suite clients, aligning Mercury’s services with their strategic goals and advocating for client needs within Mercury’s leadership team, seeking wisdom and transparency in every interaction
- Cross-Functional Collaboration: Partner with product, banking partnerships, and operations teams to build tools and services that meet client needs, acting with humility by respecting and valuing input from across the organization
- Cultural Leadership: Lead by example, promoting a team environment where curiosity and first-principles thinking are encouraged. In line with thinking actively, foster a mindset that questions, experiments, and finds new solutions to enhance client experiences
- Customer Retention & Satisfaction: High retention rates for Mercury’s largest customers, with a focus on retaining operational accounts that include daily transactions
- Revenue Growth: Clear growth in deposits and successful cross-selling of Mercury’s expanding range of financial products
- Efficient Operations: An established operational structure that streamlines processes, allowing relationship managers to focus on building value-driven client relationships
- Structured Team Evolution: A well-defined, long-term roadmap to support complex customer needs, as Mercury’s clientele evolves to include public companies and large private companies
- Effective Cross-Functional Partnerships: Strong advocacy within Mercury’s product and operational teams to anticipate and meet client needs, contributing meaningfully to Mercury’s product roadmap
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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