Director of Experience Design Strategy, ServiceNow
$178.7-312.8k
+ Equity
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$178.7-312.8k
+ Equity
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10 years of experience in UX design leadership
- 5+ years of experience managing design teams, including managing managers
- Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
- You are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team, and drive quality
- Enterprise product design experience or experience in design for industries or domains that are technical in nature
- Inspiring case studies telling the story of you and your teams’ impact to build insanely great experiences
- Demonstrated experience devising and executing a UX strategy
- Demonstrated experience building and working with robust design systems
- Ability to understand and distill complex, technical problems into elegant solutions
- Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
- You can easily move between considering the forest and paying attention to the trees
- High level of initiative, good sense of humor, and a “make it work” ethos
- Able to travel up to 20% of the year
- Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plus
- Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines
- Solid command of Figma, Sketch, Axure, and other design tools
What the job involves
- This role is part of our Experience Design team located within Digital Technology
- Drive and direct the XD strategies across a broad portfolio of products that enable the DT Experience Design team to deliver great user experiences that will revolutionize workplace collaboration and productivity for our 22,000 ServiceNow employees
- Directly lead a team of XD Leads to design high-quality, innovative, accessible tools that make our business work
- Drive the Experience Design vision in collaboration with other XD team leaders
- Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
- Promote and facilitate the adoption of end-to-end design thinking in developing our products
- Promote and advance the discipline of Experience Design
- Work closely with product management and engineering in XD ideation, innovation and delivery
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Ensure a seamless experience across desktop and mobile platforms, and beyond
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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