Account Manager, Perk
UKI
+ Equity options
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
+ Equity options
1001+ employees
Company mission
To erase the work behind the work that is costing your business trillions and draining your teams of morale and productivity. At Perk, we call it shadow work.
Role
Who you are
- Previous experience in Customer Success or Account management roles
- Good communication skills, well organised and used to working to tight deadlines and under pressure
- Good understanding of our platform from an end user perspective
- Outstanding presentation & communication skills and the ability to build deep relationships
- Great prioritisation and time management skills
- Result-oriented mindset while keeping customer satisfaction as your top priority
- Great ability to analyse and translate data for your customers
- Availability to travel to meet clients in real-life
What the job involves
- We are looking for an Account Manager who is customer oriented and result driven to join our Account Management Team in TravelPerk. This role will be based in our Birmingham hub
- In this role, you will be focusing on our managed SMB customers, who typically spend between £500K - £1.5M per year on business travel. You will build strong relationships with a portfolio of clients, ensuring they are well looked after and have a point of contact in case of problems
- Keeping in contact with and maintaining a close relationship with your portfolio of key contacts
- Monitoring satisfaction of our service to identify, diagnose and remove any potential issues whilst ensuring the successful delivery of the agreed account management program
- Monitoring monthly spend data from portfolios and highlighting to the Team Manager any possible downturn/ opportunities for upturn in business
- Using customer data to provide meaningful insights as part of a customer account review, gain feedback, and ensure they are satisfied with Click Travel
- Increase business from their portfolio through capture of their entire travel spends by minimising leakage and ensuring that they are fully aware of the full array of Click Travel services
- Working closely with each of the clients and to earn their trust so that they treat you as an extension of their own team and involve you in their planning and decisions processes
- Providing remote/web based training to customers on how to use our platform if required
- Working alongside other departments such as implementation, finance and customer support to ensure seamless customer experience
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. Perk has built a platform free from micromanagement, creating an experience that puts business travellers first.
Perk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that Perk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
Recently rebranding from TravelPerk to Perk, the new name marks the next step in the company's transformation as it accelerates growth and broadens its mission beyond just travel management. The rebrand reflects its ambition to eliminate "shadow work" (hidden time-wasting tasks like filing expenses and chasing approvals), through AI-powered tools such as Perk Pay, which automates spend management and reduces fraud risks.
With dual headquarters in London and Boston as well as a growing footprint, Perk is evolving from a travel platform into a broader productivity partner for the modern business
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% female employees
22% employee growth in 12 months
Glassdoor (4)
Trustpilot (3.7)
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $659.5m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Leadership
Avi Meir
(Founder & CEO)Previously founded the hotel software platform, Hotel Ninjas, which was later acquired by Booking.com. He then went on to serve as a Senior Product Owner at Booking.com before founding Perk in 2015.
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