Operations Specialist, Opendoor
+ Opendoor equity
End-to-end online platform for selling and buying homes
Open for applications
End-to-end online platform for selling and buying homes
1001+ employees
Open for applications
+ Opendoor equity
1001+ employees
Company mission
To power life's progress one move at a time.
Role
Who you are
- We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems
- Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
- Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
- Persistence and follow-through when working with unresponsive third parties
- High accountability and urgency around deadlines with direct customer impact
- Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing
- Attention to detail and strong documentation habits across a large portfolio
- Comfortable working in a high-ambiguity environment where you're helping build the playbook
- Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
What the job involves
- Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC
- Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters
- Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
- Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
- Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
- Manage a high volume of open cases simultaneously against hard deadlines
- Cross-train across workflows to cover volume variability
- Identify process gaps and give feedback on where tools or workflows need to improve
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor, Zillow, dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2024, OpenDoor is looking at transforming its operations in 2026, with new management, a volume-driven strategy and an acquisition spree expected. If Opendoor can continue to ride on its long-term success, it will have an enormous lead on existing and future competitors, positioning it to securely become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Save for tomorrow: Select our Pre-tax or Roth 401k plans to save towards retirement
- Healthy healthcare: Medical, dental and vision is 100% covered for employees
- Family planning: We offer specialty programs like Carrot, Cleo & Ginger
- Flexible vacation: Most of our team take at least 20 days off per year to decompress and be their best
- Resource groups: Join the group that works for you
- Income protection: 100% company sponsored: life insurance short term and long term disability
- Other: Flexible spending account, commuter benefit, employee assistance programs, and paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Kaz Nejatian
(CEO)Previously COO and VP of Product at Shopify, Lead Product Manager at Facebook and CEO & Co-Founder at Kash.
Salary benchmarks
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