Customer Success Manager, DeepL
API- High Touch
2-3 days a week in office
Globlal communications platform powered by Language AI
Job no longer available
Globlal communications platform powered by Language AI
1001+ employees
Job no longer available
2-3 days a week in office
1001+ employees
Company mission
To break down language barriers for businesses and individuals around the world.
Role
Who you are
- Relevant experience managing client relationships at senior levels
- Proven track record in customer success, with a focus on retention
- Background in sales or account management, particularly in renewals and up-sell/cross-sell
- Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products
- Proficiency in Spanish is ideal; knowledge of Portuguese and French would also be beneficial
- Experience in the Software/SaaS industry is preferred
- Exceptional organizational, presentation, and communication skills (both verbal and written)
- A strong drive to learn and grow, with a curious mindset that embraces challenges
- Ability to thrive in a startup environment, demonstrating strategic thinking and tactical execution
- A team player who supports colleagues and contributes to a positive culture
What the job involves
- At DeepL, our dynamic Austin team is dedicated to breaking down language barriers and transforming business communication with cutting-edge translation technology
- Our diverse talents fuel a supportive, high-energy environment
- As we expand in North America, we seek a diligent Customer Success Manager (CSM) to cultivate strategic customer relationships, ensuring clients adopt our products and become loyal advocates
- This role focuses on understanding customer ecosystems and driving product adoption, particularly for customers leveraging our API
- We are in need of a technically savvy CSM who is comfortable working with API users and willing to come a product expert
- We're at a pivotal growth moment and seek a CSM who embodies our values
- We prioritize individuals with drive, curiosity, and a growth mindset
- This role is about fostering relationships that empower both customers and team members
- Build long-term relationships with your book of business to deeply understand their ecosystem, strategy and goals
- Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor
- Support Onboarding Effectiveness: Collaborate with onboarding managers to ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey
- Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction
- Collaborate with Account Executives: Identify growth potential to create a robust pipeline of up-sell and cross-sell opportunities
- Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success
- Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively
- Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently
- Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps
- Work Cross-Functionally: Collaborate with DeepL leadership to enhance our product and service offerings
Our take
DeepL is a deep tech company developing neural networks that help people work with languages. Committed to advancing precision and idiomatic comprehension in business translation.
Founded in 2017, DeepL quickly became a leader in language translation with its advanced generative AI model, setting new standards for accuracy and sophistication. Serving over 100,000 customers across media, education, transportation, and more, the company enhances communication efficiency across multinational teams and customer interactions via web apps, and integrated platforms, solidifying its industry position.
With funding, the launch of its new Write product, and the recent announcement of three additional languages to its platform, the company plans to expand globally, focusing on the US, Asia, and LATAM. As businesses prioritize accuracy, privacy, and security in translations, DeepL is well-positioned to meet the growing demand for specialised AI solutions in the enterprise sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Glassdoor (4.2)
Trustpilot (2.1)
Company
Funding (2 rounds)
May 2024
$300m
LATE VC
Jan 2023
$116m
LATE VC
Total funding: $416m
Company HQ
GE Ehrenfeld, Köln, Germany
Leadership
Jaroslaw Kutylowski
(Founder & CEO)Originally the Head of Software Development at Andagon, before moving on to serve as CTO at Linguee - which resulted in the founding of DeepL.
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