Solutions Consultant, Smartsheet
$87.5-143.1k
Plus stock purchase program. Salary dependent on location
More information about location
Dynamic workspace platform for collaboration
Open for applications
Dynamic workspace platform for collaboration
1001+ employees
Open for applications
$87.5-143.1k
Plus stock purchase program. Salary dependent on location
More information about location
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- A minimum of 4-5 years relevant work experience or equivalent combination of relevant work experience and education
- Willing to travel periodically (up to 40%) based on customer and business need
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance
- Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
- Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Business process optimization experience
- Experience with Agile project management methodologies and/or software development lifecycle methodologies
- Management or Technology Consulting experience
What the job involves
- Smartsheet is looking for a Solutions Consultant to drive quality, efficiency and customer satisfaction within our Consulting business by assisting customers with designing, building, and implementing Smartsheet solutions to solve their business objectives
- This role is specifically involved in the post sales engagements with our customer base
- For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact
- As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions
- As a Subject Matter Expert on Smartsheet functionalities, you will propose solutions for various use cases that span different industries and business groups
- The right candidate is a strong communicator, is detail-oriented, interested in technology solutions at scale and is driven by making an impact for our customers
- You will report to the Manager, Consulting
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Lead discovery sessions to understand client's current state processes, business challenges, and future state requirements to design a custom Smartsheet solution that achieves their desired business outcomes
- Build Smartsheet solutions via solution prototyping, iterative build sprints, compelling client demonstrations, and collecting and incorporating client feedback
- Manage all aspects of your projects, including, but not limited to, timeline, deliverables, scope, budget, and client relations
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Collaborate with other consulting team members, both on projects and around personal development. Participate in the onboarding mentor program, both as a mentee and mentor
- Review and validate solution designs by performing internal solution testing, creating customer-facing user acceptance test scripts, and facilitating end-user acceptance testing with customer stakeholders
- Identify product and services expansion opportunities for Smartsheet with the customer's user base & collaborate with the account team to influence the account strategy
- Provide post-engagement feedback to cross functional account team members around potential additional product and services opportunities for the customer
- Maintain a target billable utilization aligned to the role
- Other duties as assigned
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$54.7m
SERIES F
May 2014
$35m
SERIES E
Total funding: $122.2m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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