Staff AI Transformation Program Manager, Omada Health
$154.9-202.4k
Salary dependent on location + Annual cash bonus + Equity grants
Tableau
Looker
Power BI
Expert level
Remote from US
A digital-first chronic care provider
Job no longer available
A digital-first chronic care provider
501-1000 employees
HealthcareB2BPersonal healthData Analysis
Job no longer available
$154.9-202.4k
Salary dependent on location + Annual cash bonus + Equity grants
Tableau
Looker
Power BI
Expert level
Remote from US
501-1000 employees
HealthcareB2BPersonal healthData Analysis
Company mission
To inspire lasting health changes that change lives.
Role
Who you are
- 10+ years of experience in technical program management, business process management, operational excellence, consulting, or enterprise transformation roles
- 5+ years of experience leading large-scale cross-functional programs or operational transformation initiatives within complex organizations
- Demonstrated experience designing and operating intake, prioritization, governance, or PMO frameworks for enterprise initiatives
- Strong program and project management expertise, including roadmap planning, dependency management, stakeholder alignment, and executive reporting
- Deep experience documenting and redesigning business processes using methodologies such as BPMN, swimlane diagrams, SIPOC, value stream mapping, or similar frameworks
- Strong operational and analytical mindset with experience defining KPIs, SLAs, operational metrics, or benefits-realization frameworks
- Experience working with process analytics, process mining, or operational reporting platforms such as Tableau, Celonis, Signavio, Power BI, Looker, or similar technologies
- Strong consultative and stakeholder management skills, with the ability to influence leaders and drive alignment across teams without direct authority
- Experience partnering with technical teams on workflow automation, systems implementations, operational tooling, or process orchestration initiatives
- Strong written and verbal communication skills, including executive presentations, process documentation, operational reporting, and stakeholder communications
- Ability to independently manage multiple concurrent initiatives in fast-paced and evolving environments with shifting priorities
- Experience operating within regulated or compliance-driven environments such as healthcare, SOC2, HIPAA, or SOX is preferred
- Familiarity with Lean, Six Sigma, continuous improvement methodologies, or operational excellence frameworks is preferred
- Familiarity with AI-enabled operational tooling, intelligent workflow orchestration, or agentic automation concepts is a plus
- Bachelor’s degree in Business, Information Systems, Industrial Engineering, Operations, Computer Science, or related field preferred
- PMP, PgMP, CBPP, Lean Six Sigma, or equivalent certifications are a plus
What the job involves
- The Staff Technical Program Manager is a senior individual contributor responsible for leading enterprise-wide AI-focused business process transformation initiatives that improve operational scalability, efficiency, governance, and cross-functional execution across Omada
- Reporting to the VP of IT, this role serves as a strategic and operational partner across the organization, working closely with leaders and teams to identify operational challenges, redesign workflows, establish governance frameworks, drive prioritization, and implement scalable operational improvements supported by analytics, automation, and operational best practices
- This role balances strategic program leadership with hands-on execution, operating as both a consultative partner and delivery lead for complex cross-functional initiatives
- Success in this role requires strong program management discipline, operational thinking, analytical rigor, executive communication skills, and the ability to independently drive large-scale initiatives in ambiguous and evolving environments
- Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight
- Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization
- Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk
- Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs
- Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics
- Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization
- Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization
- Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives
- Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization
- Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes
- Lead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organization
- Facilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state (“as-is”) workflows and design scalable future-state (“to-be”) operational models
- Develop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentation
- Identify operational inefficiencies, process bottlenecks, manual work, handoff failures, duplicate efforts, and governance gaps, recommending pragmatic and scalable solutions
- Serve as a consultative partner to functional leaders, helping teams improve operational maturity, scalability, accountability, and execution consistency
- Establish and maintain a governed enterprise process repository with standardized naming conventions, version control, and documentation practices
- Partner closely with IT, Security, Automation, and Systems teams to translate operational redesign efforts into scalable workflow automation and systems enablement opportunities
- Support operational readiness and change management activities including communications, stakeholder alignment, documentation, training, rollout coordination, and adoption support
- Promote a culture of operational excellence and continuous improvement across the organization through repeatable methodologies and collaborative partnership
- Coach and guide stakeholders on process management best practices, operational governance, and scalable workflow design approaches
- Build and mature Omada’s Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiatives
- Develop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metrics
- Establish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reporting
- Apply data analysis and process mining methodologies to identify inefficiencies, workflow deviations, operational trends, and optimization opportunities
- Partner with Data, Analytics, and Systems teams to improve operational telemetry, reporting reliability, and visibility into enterprise workflows
- Use operational data and analytics to support prioritization decisions, helping ensure initiatives are aligned to measurable business impact
- Present operational insights and executive-ready reporting to stakeholders and leadership teams in a clear, concise, and actionable manner
- Partner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiatives
- Serve as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiatives
- Collaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimization
- Work cross-functionally to align operational improvements with governance, compliance, security, audit, and systems requirements
- Facilitate alignment across teams with competing priorities, helping drive consensus and maintain forward progress on complex initiatives
- Partner with stakeholders to establish operational standards, governance expectations, and scalable execution models across functions
- Support organizational change initiatives by helping teams adapt to new workflows, systems, governance structures, and operational processes
- Maintain clear and proactive communication with stakeholders regarding program priorities, initiative progress, operational risks, and transformation outcomes
- Operates as a highly trusted cross-functional program leader who can independently drive large-scale operational initiatives from concept through execution
- Establishes scalable operational frameworks and governance models that improve organizational efficiency, visibility, and execution consistency
- Successfully balances strategic planning with hands-on execution, helping teams move from ambiguity to structured operational outcomes
- Demonstrates strong operational judgment, making pragmatic decisions that balance business priorities, scalability, governance, and delivery speed
- Builds strong relationships across technical and non-technical teams throughout the organization, effectively influencing stakeholders without direct authority
- Improves organizational scalability over time by simplifying workflows, reducing operational friction, and enabling more efficient cross-functional collaboration
- Uses analytics and operational insights to drive prioritization, decision-making, and measurable business outcomes
- Acts boldly to improve business operations, proactively identifying opportunities to modernize workflows, strengthen governance, and enable automation
- Delivers reliable outcomes, maintaining high standards of execution, organization, communication, and accountability across initiatives
- Cultivates trust through transparency, operational discipline, and consistent follow-through on commitments
- Supports a culture of continuous improvement by promoting scalable operational practices, strong documentation standards, and repeatable execution frameworks
- Seeks context before driving change, ensuring operational improvements are grounded in real business needs and organizational priorities
- Success Metrics (First 12 Months):
- Established and operationalized a scalable Business Process Excellence and AI Transformation program with defined governance, intake, prioritization, and executive reporting structures
- Launched a formalized operational improvement intake and prioritization framework with measurable evaluation criteria and transparent backlog management
- Built and maintained an enterprise process repository with standardized documentation, governance practices, and version control
- Delivered multiple high-impact cross-functional process transformation initiatives with measurable improvements in operational efficiency, cycle time, scalability, quality, or automation
- Established operational KPIs, reporting dashboards, and analytics frameworks that provide stakeholders visibility into process performance and transformation outcomes
- Built strong partnerships across the organization, becoming a trusted leader for enterprise operational improvement initiatives
- Identified and enabled opportunities for workflow automation, operational orchestration, and AI-assisted process optimization in partnership with IT and Automation teams
- Improved operational maturity and execution consistency across teams through scalable governance, process standards, and repeatable operational frameworks
Our take
Health tracking apps help people to analyse their health data and provide passive notifications and reminders based on their activities. However, these notifications are easy to ignore and do not have any form of medical authority.
Omada Health offers various virtual health programs that cover areas such as diabetes, weight management and hypertension. As opposed to receiving notifications based on their health, Omada shares real-time health data with both patients and healthcare professionals to increase commitment levels to health tracking apps.
The startup claims that this human-interaction from healthcare professionals within a health tracking framework increases the likelihood of a positive outcome by 250%. Omada currently uses more than a billion data points recorded from 550,000 patients, aiming to use this data to broaden strategies within medical communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
9% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2022
$192m
SERIES E
May 2020
$57m
LATE VC
Total funding: $448.8m
Company benefits
- Remote first
- Flexible vacation
- Wellness days
- Parental leave
- Omada program
- Resources to thrive
- Meeting-free days
Company HQ
Financial District, San Francisco, CA
Leadership
Adrian James
(Co-Founder & Member of the Board of Directors)Studied Mechanical Engineering at Stanford. Was a Mechanical Engineer with Risse Racing, Edge Innovations, and Plantas Eolicas. Worked at IDEO for over 9 years, leaving as Domain Lead. Is a Board Member of Moving Analytics.
Sean Duffy
(Co-Founder & CEO)Studied Neuroscience at Columbia, and MBA in Healthcare from Harvard. Was a Nurse Assistant at Straub Hospital. Worked at Google for 2 years in People Analytics. Was a Health & Wellness Domain Specialist at IDEO. Editor of Medgadget for 4 years. Current Founder of Excel Everest.
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