Solutions Architect, Reward Gateway
£75-90k
AWS
Azure
Mid and Senior level
London
2 days a week in office (Dean Street, London)
Employee engagement platform
Be an early applicant
Employee engagement platform
501-1000 employees
B2BEnterpriseHRSaaSWellbeing
Be an early applicant
£75-90k
AWS
Azure
Mid and Senior level
London
2 days a week in office (Dean Street, London)
501-1000 employees
B2BEnterpriseHRSaaSWellbeing
Company mission
To make the world a better place to work; improving employee engagement to build better, stronger and more resilient organisations.
Role
Who you are
- Proven experience as Solutions Architect with a good understanding of complex system integration challenges and global platform implementations
- Proven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
- HR Tech or Enterprise system experience with a technical background and direct experience in a SaaS environment coupled with a good understanding of complex system integration challenges, adaptation to use cases and product delivery
- Demonstrated passion for inspiring change by creating practical, workable architectures aligned to IT principles and following appropriate governance
- Demonstrated impact on revenue growth and client satisfaction
- Technical Programme/Project Management and experience working with global and senior-level stakeholders
- Enjoy presenting and speaking to Clients working with our Commercial Teams
- Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports and at the same time satisfy the client's need
- Experience delivering consultancy services, presales support and advice to clients
- Experience resolving complex and important escalations with senior customer executives
- Ability to work cohesively with technical and non-technical stakeholders
- Knowledge and experience of AWS and Azure Cloud Architectures
- Highly effective in written and verbal communication, with a strong ability to convey ideas clearly and respectfully to diverse audiences
What the job involves
- Reporting To: Head of Engineering - UK
- An opportunity has become available for a Solutions Architect to join our UK Business Unit
- As a Solutions Architect you will bridge business/client requirements and the implementation of our HR enterprise solutions
- With an agile approach, you'll map client needs to existing technology solutions
- You will become an expert in our platform, modules and architecture, but also understand the constraints
- You will guide clients to achieve value, while managing feedback loops with internal stakeholders including our local and Global Product and Engineering teams
- You may be asked to join client calls, deliver demos and input to RFIs/RFPs as the expert in the solution
- Deep Product Knowledge: Gain and maintain an extensive understanding of our product suite, including its technical limitations
- Use Case Analysis: Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
- Proposal Development: Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
- Client Consultation: Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary
- Technical Issue Resolution: Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams
- Technical Liaison: Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client facing teams and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products
- Continuous Learning: Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice
- Insight Collection and Reporting: Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements
- Knowledge Gap Identification: Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency
- Feedback Loop Creation: Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly related to Product Managers, contributing to a client-centric approach in product evolution
- Collaborative Strategy Development: Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development
- Interdepartmental Communication: Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement
- Create scalable templates, processes and guidelines to facilitate solution design and implementation
Application process
- An online interview with the Senior Talent Partner
- Online interview with the Head of Engineering
- In-person meeting with the CTO
Salary benchmarks
Our take
Reward Gateway was founded in 2006 as an employee engagement company. With reports suggesting that despite the majority of CEOs recognising that employee engagement is vital to their success, very few say they have a highly engaged company, Reward Gateway set out to bridge this so-called "engagement gap".
By engaging employees, Reward Gateway promises companies increased productivity, communication, and employee satisfaction - helping them to retain their most valued employees. It sets itself apart from traditional HR solutions by bringing employee benefits, discounts, perks, rewards, recognition, wellbeing and feedback into a single unified hub.
The company has acquired Xexec, MoveSpring and Fond, all providers of employee wellbeing and rewards software, to further bolster its offering and capabilities. In 2023, it was itself acquired by Edenred, a worldwide leader in employee benefits, presenting Reward Gateway with the chance to expand into new regions while the two companies enhance their already comprehensive range of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2015
$160.6m
GROWTH EQUITY VC
Dec 2010
$34.2m
GROWTH EQUITY VC
Total funding: $194.7m
Company benefits
- Life assurance
- Pension/401K
- Debt support programme & salary advances
- Bonus for referring a friend who we hire and have completed 3 months’ service
- Employee Share Plan
- Discounts to share with friends and family
- Family support - Baby Bonus, caregiver support, domestic violence protection programme, parent support loan, miscarriage and baby loss support, wedding bonus and up to 3 months paid leave to take care of your family
- Gender neutral parental leave for primary and secondary carers
- Up to 6 months unpaid leave after five years’ service
- Volunteer days plus a day of leave to Speak Up and be the change you want to see in the world
- Unlimited time off to give blood
- Trans & gender affirmation support
- Unlimited free books for your professional development and one fiction book per month to help you unwind
- Employee assistance programme
- Health benefits such as free eye tests, free flu jab, freedom from addiction, menopause support, stop smoking assistance programme and health cash plan
- Personal wellbeing allowance, personal wellbeing coach, run club, spa and gym discounts, plus cycle to work scheme
- Work from home bundles
- Flexible working
- Bring your dog to work, drinks and breakfast
Company HQ
Fitzrovia, London, UK
Leadership
Nick Burns
(CEO)Advisory Board Member at Hybrid Legal and at Engage Works. Formerly CEO of Gallagher Benefit Services (UK).
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