Senior Solutions Engineer, ShipBob
$101.8-169.7k
+ Performance bonus; We are targeting a salary range of $130,000 - $157,500 for this role
More information about location
Tech-enabled third-party logistics
Job no longer available
Tech-enabled third-party logistics
1001+ employees
Job no longer available
$101.8-169.7k
+ Performance bonus; We are targeting a salary range of $130,000 - $157,500 for this role
More information about location
1001+ employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- 7-9 years of experience in merchant-facing, technical capacity in either SaaS/e-commerce
- Experience in working with both technical and business stakeholders
- Outstanding written and verbal communication skills to clearly and efficiently articulate technical matters with business stakeholders and merchants
- Experience with one of the following domains: e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics
- Experience using APIs, SQL or with an embedded system, scripting languages (Ruby or Python)
- High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Merchant Success, our merchants, and internal stakeholders
- Established track record of managing initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
- Comfortable in a fast-paced, ambiguous environment that requires excellent time management and prioritization skills
- Solid project management skills and ability to run multiple projects simultaneously
- Experience with small and medium businesses and/or tech preferred
- High-growth or early-stage startup experience is a plus
What the job involves
- The Sr. Solutions Engineer will join ShipBob’s growing Revenue team responsible for understanding the unique strategic needs of each of our small to medium and mid-market clients and delivering value to help facilitate their growth and success
- The Sr. Solutions Engineer will partner with ShipBob’s Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution
- Additionally, this role will execute on the solution by collaborating with the Product, Engineering, and Implementation team
- Understand merchants’ goals and design a solution that meets the merchant’s objectives and technical requirements
- Gain and maintain a deep understanding of merchants’ technical solutions/environment
- Develop a technical vision and implementation roadmap that enables a strategic and on budget product rollout for the merchants
- Manage the execution of the implementation roadmap by partnering with the Implementation Specialists
- Provide guidance in various sales stages, including completion of RFPs and vendor assessments
- Maintain proficiency in industry trends, ShipBob’s service offerings, value propositions, and case studies
- Build Sales Engineering best practices to ensure scalability of the team with documentation, process optimization, and cross-training
- Maintain awareness of product roadmap and new product features to evangelize with customers and deliver customer feedback to our product management team
- Assist and coach other solutions engineers in needs analysis, creating practical solutions and navigating the implementation process
- Additional duties and responsibilities as necessary
- Reports to: Manager, Sales Engineering
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general, continued uptick in eCommerce should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.6m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company HQ
West Loop, Chicago, IL
Leadership
Dhruv Saxena
(Co-Founder & CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. They were then an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(Co-Founder & COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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