Customer Care Representative, Ruggable

• Fluency in German and English
• Physically based in the UK for the full length of contract
• Excellent written and verbal communication
• Passionate about helping others and finding solutions
• Ability to resolve inbound inquiries across channels with high empathy and customer engagement
• Ability to summarize and escalate issues quickly and concisely
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Self starter and multi-tasker, while remaining responsible and detail-oriented
• Willingness to work between flexible shift schedules to support live channels as needed

Desirable

• Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave!
• This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email
• The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams
• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
• Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc
• Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products
• Communicate with management to escalate problems and recommend resolutions to better our consumer experience
• Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team
• Monday - Friday, 8:00 am - 5:00 pm BST
• ~1 year fixed term contract, remote (required to be based in the UK)