Business Operations and Strategy Senior Manager, ServiceTitan
$154-220k
+ Annual bonus + Equity
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$154-220k
+ Annual bonus + Equity
Office located in Glendale, CA
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work
- 6-8+ years of work experience in a combination of high growth tech companies and/or management consulting and experience leading teams
- Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred
- Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments etc.)
- Ability to distill complex issues into concrete action plans; manage execution; and drive results
- Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
- Knows how to balance getting the details right while still moving fast
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
What the job involves
- The Senior Manager - Business Operations & Strategy is an integral role on the Revenue Strategy & Operations team contributing to ServiceTitan’s expansion
- The role will be a mix of market expansion programs (opportunity assessment, strategy development, execution/iteration) and transformative “special projects” aimed at empowering ServiceTitan’s growth
- S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes
- Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. market entrance, expansion and leadership strategy)
- Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration
- Drive day-to-day operations, program management and strategic pivots for your initiatives
- Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
- Support development of priorities, resource planning, goal setting for the broader Revenue teams, including but not limited to setting and advocating for the priorities of your initiatives
- Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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