Customer Success Manager, Scality
More information about location
Software-defined storage and data management
Be an early applicant
Software-defined storage and data management
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To build future-proof storage software that every company can use to grow faster and keep data safe - without sacrificing flexibility or performance.
Role
Who you are
- Experience: 3 to 6 years
- English is mandatory
- An additional European language (German, Spanish, French…) is a strong plus
- A working understanding of data storage concepts and cloud environments is required. Deep technical expertise is not expected — intellectual curiosity and the ability to learn fast are what matter most
- Storage Concepts: General familiarity with data storage types (object, block, file) and cloud environments (AWS, Azure, GCP). Knowledge of NAS, SAN, distributed file systems, object storage, RESTful APIs, and Amazon S3 is a plus
- Hardware Knowledge: Basic understanding of x86 platforms, RAID architecture, and file systems
- Cloud & Containers: Familiarity with cloud platforms and an awareness of container technologies (Docker, Kubernetes) is a plus
- Production Environment: Awareness of web servers, backup systems, monitoring and package management in enterprise settings
- Customer Obsession: Active listening, trusted advisor posture, and genuine focus on customer outcomes before proposing solutions
- Communication & Influence: Ability to simplify technical complexity for business audiences, set clear expectations, and track action plans
- Commercial Mindset: Recognize upsell/renewal signals, understand competitive landscapes, and collaborate effectively with Sales
- Autonomy & Accountability: Self-starter who manages multiple accounts simultaneously with minimal supervision and high standards
- Cross-functional Collaboration: Works effectively with Support, Product, Sales, and Engineering teams
- Documentation: Create, update, and maintain high-quality business documentation including process maps, customer architecture, and configuration details
- Problem-Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions
- 3 to 6 years of experience in Customer Success, Account Management, or a client-facing role in a B2B tech environment
- Demonstrated ability to manage and grow a portfolio of enterprise accounts
- Experience with CRM tools (Salesforce, Gainsight, or equivalent)
- BS or MS degree in Computer Engineering, Business, Sales, or equivalent experience
- Familiarity with SaaS or infrastructure software is a strong plus
What the job involves
- Reporting to: VP CS EMEA & APAC
- This is not a support role: it is a strategic, revenue-driving position where your ability to build trust and drive outcomes will directly shape Scality’s growth in key markets
- As a Customer Success Manager (CSM), you will be the trusted advisor ensuring our customers not only achieve their desired outcomes but also unlock the full potential of our products
- This role is all about building lasting relationships, driving product adoption, and maximizing customer satisfaction and retention — while seizing opportunities to grow revenue by identifying and nurturing upsell, cross-sell, and renewal opportunities. Your impact will directly shape both customer success and business growth
- Lead seamless onboarding, drive product adoption, and secure renewals
- Serve as the primary point of contact for your assigned customer portfolio
- Build deep, trusted relationships by understanding customer goals, challenges, and success metrics
- Proactively monitor customer health using data and insights to identify risks and opportunities
- Develop and execute tailored success plans that maximize the value customers gain from our solutions
- Track and report on critical metrics such as NPS, retention rates, and upsell/cross-sell performance
- Identify and nurture upsell, cross-sell, and renewal opportunities
- Provide structured expansion signals to Sales and actively support renewal preparation and forecasting
- Drive incremental Annual Recurring Revenue (ARR) growth across your account portfolio
- Work closely with Sales, Support, and Product teams to deliver a cohesive customer experience
- Act as the voice of the customer internally to advocate for product and service improvements
- Share knowledge through documentation, coaching, and cross-team support (e.g., CSEs, engineers, project managers, sales)
Our take
Managing data at scale is incredibly complex, but software company Scality solves this problem with its purpose-built storage and data management system. Scality offers companies an all-in-one data management experience, which has proven highly popular with enterprises. The company now boasts the likes of Comcast, Bloomberg and Orange among its customers, which is testament to the value of its product. Increased demand for hybrid and multi-cloud data management has allowed the company to grow at considerable pace.
This momentum has been reinforced by a series of recent achievements highlighting both Scality's innovation and execution. Its participation in the Cyberté R&D program positions the company at the forefront of AI-driven, cyber-resilient and sustainable storage, while a strong public-private partnership signal its strategic importance within the EUropean technology ecosystem. At the same time, Scality's exceptional Net Promoter Score of 85 reflects industry-leading customer satisfaction across its core products, even in the most demanding, large-scale environments, Together, these developments point to a business not only keeping pace with the growing complexity of enterprise data, but shaping its future.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2021
$20m
SERIES E
Apr 2018
$57.2m
LATE VC
Total funding: $179.2m
Company benefits
- Training stipend
- Foreign language classes
- Opportunities to work from or relocate to another Scality homebase (Paris, San Francisco, Washington DC, London, Tokyo)
- Comprehensive health insurance packages
- Flexible spending accounts for health and dependent care
- Mental health support resources
- Wellness stipend
- Charity donation matching and sports sponsorships
- Work-from-home stipend
- Employee equity offerings
- Retirement savings
- Lunch fund (based on location)
- Generous vacation days
- Company holidays
- Primary and secondary caregiver leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Jérome Lecat
(CEO)Previously served as CEO of companies such as UUNET and Bizanga. Is a Board Member of France Digitale.
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