IT & Security Support Engineer, Rightway

• Strong interest in developing cybersecurity expertise while continuing to work in an IT service desk role
• Minimum of 3 years of relevant experience in IT support or a related field
• Proficiency with MacOS software, hardware, and deployment strategies in an enterprise setting
• Significant experience with technologies such as Okta, JAMF, Google Workspace Admin, Zscaler, Atlassian, Crowdstrike, Meraki (or other enterprise networking), and similar tools
• Utilizes critical thinking to troubleshoot and resolve technical issues
• Enjoys a schedule based on typical corporate business hours (Eastern Standard Time)
• Demonstrates professionalism and a calm approach when collaborating with diverse stakeholders, including during challenging situations. Remains flexible and positive when navigating unexpected challenges, helping to maintain excellent service and employee satisfaction
• Rightway has determined a mandatory COVID-19 vaccination policy for all employees

Desirable

• Join Rightway as an innovative IT and Security Support Engineer, a pivotal role where you'll have the opportunity to independently address challenges, triage security alerts, and support our IT Service Desk queue
• You will be joining a well staffed and robust security and IT team that will provide significant opportunities for mentorship, camaraderie, and learning
• Respond to routine security alerts using a clearly defined playbook in collaboration with the security team
• Work alongside the IT team to manage, prioritize, and resolve service desk tickets efficiently
• Support IT and Security operations by handling employee onboarding, offboarding, and access control modifications in accordance with HITRUST requirements
• Document critical IT and Security processes under the direction of the respective teams
• Assist in gathering evidence for SOC2 and HITRUST audits
• Leverage a modern technical stack including MacOS, Okta, and JAMF to proactively address technical issues and support Rightway employees