IT & Security Support Engineer, Rightway
$90-105k
Personalized healthcare platform for employees
Job no longer available
Personalized healthcare platform for employees
501-1000 employees
Job no longer available
$90-105k
501-1000 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Strong interest in developing cybersecurity expertise while continuing to work in an IT service desk role
- Minimum of 3 years of relevant experience in IT support or a related field
- Proficiency with MacOS software, hardware, and deployment strategies in an enterprise setting
- Significant experience with technologies such as Okta, JAMF, Google Workspace Admin, Zscaler, Atlassian, Crowdstrike, Meraki (or other enterprise networking), and similar tools
- Utilizes critical thinking to troubleshoot and resolve technical issues
- Enjoys a schedule based on typical corporate business hours (Eastern Standard Time)
- Demonstrates professionalism and a calm approach when collaborating with diverse stakeholders, including during challenging situations. Remains flexible and positive when navigating unexpected challenges, helping to maintain excellent service and employee satisfaction
- Rightway has determined a mandatory COVID-19 vaccination policy for all employees
Desirable
- Entry-level cybersecurity certification (e.g., CompTIA Security+)
- Experience working in regulated industries (e.g., healthcare, finance)
- History of working in an environment with Data Loss Prevention in-place
- Knowledge of email routing and email security solutions (e.g., Zix, Proofpoint)
What the job involves
- Join Rightway as an innovative IT and Security Support Engineer, a pivotal role where you'll have the opportunity to independently address challenges, triage security alerts, and support our IT Service Desk queue
- You will be joining a well staffed and robust security and IT team that will provide significant opportunities for mentorship, camaraderie, and learning
- Respond to routine security alerts using a clearly defined playbook in collaboration with the security team
- Work alongside the IT team to manage, prioritize, and resolve service desk tickets efficiently
- Support IT and Security operations by handling employee onboarding, offboarding, and access control modifications in accordance with HITRUST requirements
- Document critical IT and Security processes under the direction of the respective teams
- Assist in gathering evidence for SOC2 and HITRUST audits
- Leverage a modern technical stack including MacOS, Okta, and JAMF to proactively address technical issues and support Rightway employees
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- Competitive compensation
- Health Savings Account
- External learning and career development panels
- Hybrid in-office culture and commuter benefits at our NYC HQ
- Full medical, dental, and vision insurance
- 401K
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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