Senior Strategic Customer Success Manager, AdRoll
$114-140.7k
+ Commission + equity
Digital and growth marketing platform
Job no longer available
Digital and growth marketing platform
101-200 employees
Job no longer available
$114-140.7k
+ Commission + equity
101-200 employees
Company mission
AdRoll's mission is to help marketers work smarter, not harder.
Role
Who you are
- 5-7 years of experience in a Customer Success or Customer-facing role in Software with at least one role in MarTech; B2B and experience working with a book of 12-17 customers preferred
- Experience training and enabling multiple customer personas on software, value reporting and simplifying complex or technical concepts in communication
- Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, efficient, and effective manner
- Highly organized and motivated on a multitude of levels - structuring customer calls / meetings / milestones / follow ups, creating long-term account plans, and balancing internal needs and improvements
- Extreme agility, seeing challenges as opportunities and moving steadfast in a rapid changing environment, contributing to continuous improvement for our customers, peers, and cross-functional teams
What the job involves
- You will act as the primary customer contact with a focus on driving product adoption and contract utilization, change management, best practices, strategy, and align on value measurement and reporting methodology
- You will partner with Strategic Account Management to develop long-term plans for your customers, pass information bi-directionally to achieve mutual customers success, and ultimately secure renewals and growth
- Become an industry, market, and platform / product expert by learning the RollWorks platform, how it works, best ways to structure ABM programs and campaigns, and how we fit and play in the market. Understand your customers’ business to advise, structure, and execute on relevant Account Based strategies
- You will liaise with Product, Solutions Engineering, Customer Insights Analytics, Enablement, and Ad Ops as the voice of the customer, advocating to and partnering with these teams to drive strong product development, use cases, campaign management, and reporting
- You are comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives
- You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career
Our take
Formerly known as NextRoll, MarTech company AdRoll offers e-commerce brands a single platform to launch display ads, social media ads, and email to boost customer engagement and drive sales.
With the global digital marketing software market valued at over $50 billion and forecast to at least triple in value by 2030, AdRoll has established itself as one of the leading names in the industry, along with the likes of Criteo Marketing Solutions, Marin Software, and Google Marketing Platform.
Considering AdRoll’s focus on e-commerce brands, the fact that the company has struck up a deep relationship with Shopify – as a Shopify Plus Certified App Partner – is of huge significance. While this grants the company tens of thousands of potential customers, it also gives them a huge point of access to merchant store data, which will in turn allow AdRoll to generate even greater marketing insights.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2014
$70m
SERIES C
Jul 2012
$15m
SERIES B
Total funding: $89m
Company benefits
- Healthcare – 100% coverage for medical, dental, and vision insurance
- Paid Time Off – Four weeks of PTO per year
- Wellness Programs – Fitness classes, onsite clinics, fun speakers, and more
- Family – 100% base salary for 6 weeks
- Snacks and Drinks – An assortment of food and beverages to keep you going
- Team Outings – Quarterly trips to help connect with your team
- Remote-friendly company with offices in the US, Ireland, and Australia
Company HQ
Mission District, San Francisco, CA
Leadership
Roli Saxena
(President, not founder)Joined AdRoll as President in 2021. Former LinkedIn executive, who built and led Global Customer Success and Consulting organization within LinkedIn Talent Solutions. Former CCO of multi-billion valued FinTech Brex.
Salary benchmarks
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