Onboarding Specialist, Compass

Salary not provided

$25.00 - $28.00 per hour. Plus participation in our incentive programs (which may include eligible cash, equity, or commissions)

Junior and Mid level

Denver

5 days a week in office (Columbine Street, Denver)

Real estate technology platform

Be an early applicant

Real estate technology platform

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Be an early applicant

Salary not provided

$25.00 - $28.00 per hour. Plus participation in our incentive programs (which may include eligible cash, equity, or commissions)

Junior and Mid level

Denver

5 days a week in office (Columbine Street, Denver)

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Company mission

To help everyone find their place in the world.

Job

Company

Role

Who you are

Are you passionate about creating a tremendous customer experience, and do you love finding faster/more efficient ways of doing things
Are you seeking a career that allows you to develop in one of the world’s fastest growing companies, and to have a tremendous impact on that growth
Compass is looking for passionate, driven professionals, with tremendous people skills to join our Onboarding Operations team
Flexible and adaptable, with proven track record of being #SolutionsDriven
Ability to manage multiple priorities and projects simultaneously
Ability to follow instruction and documented SOPs in order to manage daily tasks
Proactive communicator with strong customer service skills
Highly organized with strong attention to detail
2+ years experience in a training, onboarding, or account management role
Previous experience in a remote role a plus
B.A. or B.S. degree
Impeccable attention to detail and problem-solving skills
Team player adept at collaborating with others
Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
Continuous desire to improve existing processes and develop creative solutions
Exceptional written and verbal communication
1-2 years of start-up, technology, marketing or real estate experience a plus

What the job involves

The Onboarding Operations team is responsible for welcoming new agents to Compass
We work with agents prior to joining our brokerage, conduct their onboarding, and ensure that they transition seamlessly over to their local market’s support teams
It’s our job to make sure every agent feels special, well supported, warmly welcomed, and as if they’ve finally found their place in the world at Compass
Conduct day 1 onboarding for licensed team members and standard GCI principal agents
Ensure account set-up and all preboarding steps are completed for each onboarding
Liaise with local AEM team, Renewals, SGMs, Support, regarding onboarding details
Complete onboarding follow up with key stakeholders
Support future optimization of centralized agent onboarding processes
Liaise with regional AEMs to surface, document, and maintain regionally nuanced processes
80% conducting agent onboarding activities for licensed team members (LTM) and principals
10% Onboarding administrative tasks
10% support onboarding process optimization (project/workstream based)

Our take

Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.

It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.

Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 9 rounds)

Jul 2019

$370m

SERIES G

Sep 2018

$400m

SERIES F

Total funding: $1.5bn

Company benefits

Flexible Working
Work From Home Opportunities
Paid Vacation, Holidays, Sick Time
Paid Parental, Marriage, and Recharge Leave
Medical, Tele-Health, Dental and Vision Benefits
401(k) Plan
Flexible Spending Accounts (FSAs)
Commuter Program
Life and disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet Insurance

Company HQ

Midtown Manhattan, New York, NY

Leadership

Robert Reffkin

(CEO)

After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.

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