Senior Customer Success Manager, H1
Health Plans & Digital Health
$100-125k
+ commission + stock options
Platform connecting healthcare professionals
Be an early applicant
Platform connecting healthcare professionals
201-500 employees
Be an early applicant
$100-125k
+ commission + stock options
201-500 employees
Company mission
H1's mission is to create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- You’re a strategic, relationship-driven and technically fluent CSM who thrives in fast-paced, client-facing environments. You’re comfortable operating as a player-coach, diving into technical details with clients while also leading high-level strategic conversations with executives
- Proven success managing enterprise or mid-market clients in a B2B SaaS environment
- Strong technical acumen with the ability to engage in conversations around APIs, data formats, and integrations
- Experience supporting technical implementations, configurations, or onboarding of SaaS/data products
- Comfortable navigating ambiguity and operating in a fast-paced, evolving environment
- Skilled communicator who can translate complex technical concepts into clear, actionable insights for non-technical stakeholders
- Strong executive presence with the ability to influence and build trust across stakeholder levels
- Highly organized with strong project management skills and ability to manage multiple workstreams
- 5+ years of experience in Customer Success, Technical Account Management, or Client Services within an Enterprise SaaS environment
- Experience working with health plans, payer organizations, digital health companies, provider data, or highly regulated industries
- Demonstrated experience managing enterprise-level accounts ($1M+ ARR or equivalent complexity)
- Familiarity with data products, APIs, and technical onboarding and integration workflows
- Experience using Jira or similar ticketing systems to manage and resolve technical client issues
- Proven ability to support technical implementations and cross-functional delivery with Product & Engineering teams
- Strong project management experience, including managing complex timelines, dependencies, and stakeholders
What the job involves
- As a Senior Customer Success Manager on our HPDH team, you’ll serve as a trusted strategic and technical partner to clients in the Health Plans and Digital Health space, driving engagement, technical adoption, and long-term success across complex enterprise accounts
- Act as the primary point of contact for enterprise clients, owning relationships end-to-end from onboarding through renewal and expansion
- Lead technical onboarding and data ingestion efforts, partnering cross-functionally to ensure successful implementation and configuration of H1 solutions
- Translate client goals into both strategic and technical solutions, guiding process improvements and driving measurable outcomes
- Build strong stakeholder relationships across business and technical teams, including executive-level stakeholders
- Conduct Executive Business Reviews (EBRs) to track KPIs, demonstrate ROI, and identify growth opportunities
- Proactively identify, manage, and escalate risks, especially related to technical integrations, data delivery, and adoption
- Collaborate closely with Product, Engineering, and Support teams to troubleshoot issues and improve product experience
- Manage and prioritize technical client requests using Jira and ticketing systems, ensuring clear documentation and timely resolution
- Interpret API documentation and support clients with basic integrations and troubleshooting
- Drive success metrics such as NPS, CSAT, retention, and expansion across a portfolio of high-value accounts
- Mentor and provide guidance to more junior CSMs, helping elevate team capabilities and best practices
Application process
- Anticipated role close date: 6/28/2026
Our take
Contrary to an increased emphasis on data privacy globally, within the healthcare industry governments are pushing for more data transparency. Additionally, the increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals, and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020 and capped off a successful year by closing a Series B funding round that December. In 2021, H1 worked to further expand the company into Europe and Asia. Following a successful 2022 Series C round the company is focusing on building out its data network and hiring additional talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$23m
SERIES C
Nov 2021
$100m
SERIES C
Total funding: $187.2m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(Co-Founder & CEO)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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