Senior Pet Parent Experience Manager, Sploot
Hourly compensation of $35 - $38.50
Digitally-enabled veterinary services
Be an early applicant
Digitally-enabled veterinary services
21-100 employees
Be an early applicant
Hourly compensation of $35 - $38.50
21-100 employees
Company mission
To provide exceptional care and experience for pets and their parents by creating the best environment for our team members to thrive.
Role
Who you are
- Experience in veterinary clinic and/or in the human medical industry customer support
- You have at least 3 years of experience as a customer support/service manager
- You’re extremely organized, and focused on efficiency, with an eye for detail - you don’t let things fall through the cracks
- You are a team player, and always looking to collaborate with others in the organization
- You’re excited about working with a team that is introducing a brand-new approach to veterinary care
- Demonstrated strategic ability to plan, execute and achieve performance metrics
- Experience with cloud-based IVR platforms
What the job involves
- Sploot Veterinary Care is introducing a brand new approach to veterinary care in the form of Urgent & Primary Care Clinics, and we’re looking for a ROCKSTAR Senior Pet Parent Experience Manager to join our team, and help us provide the ABSOLUTE BEST medical care to our patients
- Sploot believes that every pet deserves high quality veterinary care whenever and wherever they need it. Whether it’s a routine visit or something that “just happened and can’t wait”, we’re there for pets and their parents
- Work directly with the Head of Pet Parent Experience (PPX) to evolve and elevate the Pet Parent Experience function by implementing new strategies, building out functionality, and directly supporting Sploot’s expansion
- This role is fully in-clinic, traveling between our 10 Denver & 2 Colorado Springs clinics
- Perform quality assessments across our clinics to ensure that our PPX members are focusing on the highest value actions set by PPX Leadership
- Provide timely and actionable feedback to PPX team members based on the quality assessment
- Oversee new team members training to ensure we're bringing folks up to speed in a timely manner, and create the next generation of top performers
- Ensure that the cultural health of the PPX team is thriving
- Drive forward the mission of PPX - offering pet parents a positive and supportive experience to ensure they know their furry babies are being taken care of
- Resolve Pet Parent concerns and questions, including escalations and callbacks to ensure we’re providing an excellent experience
- Support our medical team members to ensure we provide the best medical care possible to our pets whenever / wherever they need it
- Leverage technologies for reporting and analytics across customer experience and other customer facing channels
- Positively support an analytics strategy for best in class service delivery
- Deliver new and improved training materials for Pet Parent Experience Associates
Our take
Pet parents seek a seamless and stress-free veterinary experience, but traditional clinics often fall short. Long wait times, limited hours, and impersonal interactions can leave both pets and their humans feeling anxious and underserved.
Sploot Veterinary Care reimagines pet care with a technology-driven platform. Putting expansive primary and urgent care under one roof, Sploot makes same-day and walk-in appointments and even text-based communication with veterinary teams possible.
The company aims to leverage recent funding to rapidly expand its clinic footprint, bringing its unique pet care experience to new cities and communities. With a focus on convenience, technology, and building strong relationships with pet parents, Sploot is poised to propel the industry forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Unlimited Fully Paid Continuing Education: Keep learning & growing in your craft
- Grow Your Career With Us: We believe in investing in our people and promoting from within
- No Non-Competes: Your choice – today & every day
- Generous Paid Time Off: Go do that thing, take the trip & just enjoy a breather
- Health, Dental, & Vision Insurance: Your choice – today & every day
- 10 Weeks Paid Parental Leave: We will never forget – before you are our superhero, you are your family’s
- Plan For Your Future: Both Traditional & Roth 401(k) options available to let you customize how you save for retirement
- Incredible Pet Benefits: We cover your WHOLE family - no matter how many furbabies you have at home
- True Work/Life Balance: No overnights, flexible scheduling, and plenty of days off each week to disconnect & recharge
- FIGS Scrubs on Us: Feel good & look professional
- So. Many. Free. Snacks! (Seriously!): Unlimited fuel to keep you performing at your best in the clinic every day
Company HQ
West Highland, Denver, CO
Leadership
Gil Bolotin
(Co-CEO)Previously a VP of Business Development at ANAGOG. Prior to this, they worked at McKinsey & Company as an Associate and Engagement Manager.
Yoav Mordowicz
(Co-CEO)Previously a VP of Business at Via. They also worked at McKinsey & Company as a Senior Associate and then an Engagement Manager.
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