Implementation Manager, Ben
+ Equity
We're not your average benefits platform; we're the unordinary force that uplifts people's lives.
Open for applications
We're not your average benefits platform; we're the unordinary force that uplifts people's lives.
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.
Role
Who you are
- Project management: you will have experience in managing SAAS implementation/onboarding projects for customers from end-to-end
- Experience running complex UAT projects
- Experience running squads from a product, delivery or implementation capacity
- Detail oriented to ensure there’s no disruption to client day to day operations when doing re-implementations
- Experience in a Service Delivery, Technical Account Management or Tech Support role
- Excellent verbal and written communication skills - You will be having direct contact with our customers on a daily basis, including delivering training sessions
- Strong interpersonal skills; able to align different teams within the project plan and drive accountability over milestones to support successful delivery
- A problem solver: able to tackle and take ownership of issues and challenges as they arise
- Good knowledge of Google Sheets and /or Excel
- Highly organised and able to prioritise effectively
- Tech savvy– able to confidently to quickly pick up new systems and technology - some knowledge of Hubspot would be helpful
What the job involves
- As our Implementation Manager, you will be responsible for delivering high-quality implementation services to our clients
- This role combines customer-facing project management skills and implementing change internally for existing clients
- You will be able to manage stakeholders effectively, build relationships, and ensure buy-in from all parties involved
- Manage change and roll out new functionality for live clients (renewals, new benefits and re-implementations)
- Build comprehensive and well structured re-implementation, benefit renewal and benefit onboarding project plans for existing clients
- Ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date
- Be an expert on the product - be able to learn how to do configuration of new benefits and to understand the way that affects other parts of the product such as reporting
- Own the projects to improve and grow our relationship with existing clients including managing any queries, maintaining formal updates, holding your squad and other internal teams accountable, and handling issues and escalations through to resolution
- Establish and optimise implementation and handover processes with other internal functions, ensuring a streamlined and consistently positive experience for our Customer
- Work closely without tech and product teams to raise awareness of product limitations affecting live clients
- Manage KYC and KYB processes for customers onboarding to the platform
- Keep our internal systems up to date, making sure that we’re maintaining high levels of accuracy at all times
- Handle our customers’ data according to our confidentiality and security policies
Salary benchmarks
Our take
The way companies reward their employees today is often a one-size-fits-all model that hasn't evolved to meet the demands of the modern workforce.
Businesses wanting to attract top talent frequently look for ways to win over candidates with additional work perks like free lunches, healthcare and discounts. However, this benefits infrastructure is inflexible and so Ben wants to become this infrastructure.
By issuing prepaid payment cards to each team member, Ben allows employees to choose how they want to be rewarded. This unlocks benefits that people actually want while reducing the amount of admin. It is also working to become a Ben is looking to solve a problem the problem of benefit flexibility. Benefits aren't flexible, but why? We argue it's because the infrastructure itself isn't flexible and therefore, we have the ambitious goal which is to essentially become the financial infrastructure of employee benefits. Prepayments cards are part of the proposition to enable benefit flexibility, but they alone don't solve the problem. We therefore need to be more than a SaaS platform. We need to be a data company, a marketplace and so much more to make this happen!
It's this handing over of autonomy which differentiates them from others in the space. By putting the decision making in the hands of employees, it will allow companies to see how their workforce wants to be rewarded and extract meaningful insight through detailed spend analytics with zero hassle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% female employees
106% employee growth in 12 months
Glassdoor (4.5)
Company
Employee endorsements
Open and honest communication
"At Ben we pride ourselves on being able to have open and honest dialogs with our colleagues and leaders. We have weekly 121 meetings with our line..."
Funding (2 rounds)
Aug 2022
$16.6m
SERIES A
Jan 2021
$2.2m
SEED
Total funding: $18.7m
Company benefits
- 💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
- 🔋 £500 annual Learning & Personal Development Ben Balance: plus 3 days paid study leave a year to support you with your professional development
- 👩🏽💻 £500 work from home set up allowance, which you can put towards your home office
- 🏖 28 days of holidays a year + bank holidays
- 🌴 ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- 🧠 Comprehensive and tailored mental health support through a leading provider
- 🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events
- Eyecare vouchers
- DNA Profiling & Epigenetic Testing
- Work-from-anywhere scheme: you have the option to work from anywhere for up to 3 weeks 2x a year
- Assisted Reproduction paid leave & support
- 🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- 💪 Access to a Classpass membership!
- ❤️ Comprehensive Private Medical Insurance, Healthcare Cash Plan & discounted cancer screening
- Cycle-to-work & electric vehicle salary sacrifice schemes
- Life Insurance
- Season ticket loans
Company HQ
Farringdon, London, UK
Leadership
Sebastian Fallert
(CEO)Previously the MD of Secret Escapes (UK & Germany)
David Duckworth
(COO)Worked in consulting and venture capitalism, and founded the SaaS marketplace Mixer.
Diversity, Equity & Inclusion at Ben
Alicia Riley (Senior People Lead)
- We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know.
- We provide comprehensive mental health support for all employees
- We provide enhanced parental leave policies and salary-sacrifice nursery schemes to help parents & carers
- We offer individuals the ability to swap bank holidays for days of celebration that are important to them
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