Service Desk Engineer, Redgate Software
£35-40k
3 days a week in office
Database DevOps and management solutions for developers
Posted today
Database DevOps and management solutions for developers
501-1000 employees
Posted today
£35-40k
3 days a week in office
501-1000 employees
Company mission
To solve the complex challenges of database management and ensure security across the DevOps lifecycle.
Role
Who you are
- Experience in a similar IT support role, with strong analytical and problem-solving skills
- Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
- Familiarity with an ITSM platform such as Halo, Zendesk, or similar
- Clear communicator who can explain technical concepts to non-technical colleagues
- Someone who takes initiative, spots opportunities to improve, and follows through
What the job involves
- Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work
- It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit
- This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate
- First point of contact for IT issues across the business, with a focus on first-touch resolution
- Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
- Identifying recurring themes and proposing process improvements to the Technical Operations team
- Contributing to infrastructure projects and new starter onboarding
- Maintaining accurate asset records and support documentation
Application process
- Deadline to Apply: July 13, 2026 at 11:00 PM UTC
- Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners
- You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering
Our take
As businesses become increasingly dependent on data, managing databases has become more complex. Companies need to move quickly while keeping systems secure and reliable. However, many still depend on manual processes and disconnected teams, making it harder to manage modern data infrastructure, especially as AI and cloud technologies continue to grow.
Redgate is helping companies tackle these challenges through database DevOps and lifecycle management tools. Its platform helps teams automate database changes, improve collaboration, and manage systems more efficiently and securely. Redgate, then, supports organisations throughout the full database development and deployment process.
More than 200,000 data professionals worldwide use Redgate's solutions too, signifying just how strong a position it has in the market. And with recent backing from Bregal Sagemount, the company plans to accelerate product innovation and expand even further so it can keep up with the ever-growing demand for secure, scalable data management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- We're reasonable: We treat everyone as we would want to be treated ourselves, even when the circumstances are difficult.
- We're ingeniously simple: Our best products and services are ingeniously simple. The same goes for how we work internally. We work best when we don't overcomplicate things.
- Transparency helps us continually improve: We make mistakes visible and share the evidence used to make decisions. No gossiping, no intrigue, no pussy-footing around problems.
- We do our best work in teams: We continually improve when we make the most of everyone's expertise. The company is more important than the team and the team is more important than the individual.
- When our customers succeed, so do we: At Redgate, your growth matters. You’ll have the freedom to develop the skills you want, in the way that works best for you—supported by guidance, resources, and encouragement every step of the way. Above are just a few of the ways we help people learn, grow, and thrive here.
- Don't be an asshole: No matter how smart you are, or how good you are at narrowly-defined tasks, there is no room for you here if you're an asshole.
Company HQ
Cambridge, UK
Leadership
Jakub Lamik
(CEO)Jakub joined Redgate in 2019 as CPO, moving into the role of CEO in 2021. Previously, they spent nearly 9 years at Arm in various roles, including VP of Product.
Kate Duggan
(CMO)Kate joined Redgate in 2015 as a Product Marketing Manager, since then, they have held a number of roles and became the CMO in 2021. Previously, they spent over 3 years at enLight as a Business Development Director.
Cassi Roper
(CRO)Cassie joined Redgate in 2006 working in Renewal Sales, since then, they have held a number of roles and became the CRO in 2023.
Steven Mitchell
(CFO)Prior to joining Redgate in 2022, Steven was the CFO at Six Degrees Group and Dreamland Margate. They also spent 4 years at eir Ireland as a Corporate Finance Director, Interim Group CFO and Chief Strategy Officer.
David Gummer
(CPO)Prior to joining Redgate in 2022, David was the Global Head of Service Strategy & Portfolio Management at Finastra, a Director of Product Management at NGA Human Resources and a Director of Product Management & Alliances at Lumesse. They also spent 8 years at BT as the Head of Corporate Development, GM - Online (BT Directories) and Telemetry/M2M (BT Redcare).
Graham McMillan
(CTO)Prior to joining Redgate in 2024, Graham spent 9 years at Elsevier as an Integration & Data Architect, Director of Software Engineering, and VP of Engineering. Prior to that, they spent 7 years at Oracle as an Enterprise Architect Senior Director.
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