Support Engineer, AppsFlyer

• The ideal candidate for this role is customer-oriented, solutions minded, and has the ability to develop relationships with cross functional teams including AppsFlyer’s R&D, Customer Success, and Product Teams. In this role, you will also impact AppsFlyer’s product evolution by providing crucial customer feedback
• 2+ years or experience in Support Engineering roles or related field
• Passion for solving customer issues in a fast-paced environment
• Experience in SQL querying and managing data
• Structured and process-oriented
• Ability to learn new technologies quickly
• Knowledge of any programming languages
• Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
• Excellent written and verbal communication skills
• Multitasking, dependable, motivated, self-starter, with the ability to work independently
• Passion for delivering outstanding customer experience
• Ability to collaborate cross-functionally on a global scale

Desirable

• AppsFlyer’s Support Engineering team provides top-notch support, availability, and expert knowledge to our invaluable customers.
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
• Enrich our client Knowledge Base with relevant technical information
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc
• Being a technical advocate for select VIP customers, working closely with the customer success and business teams