AI Engineer, ROLLER

• The ideal candidate will have hands-on experience designing and deploying GenAI platform and solutions using modern LLM frameworks, RAG architectures, and scalable AI pipelines
• Strong programming experience in Python
• Experience with Agentic AI framework such as LangGraph
• Hands-on experience building RAG-based applications
• Experience working with Vector Databases (Pinecone, Weaviate, OpenSearch, etc.)
• Knowledge of AI pipeline architecture and model orchestration
• Experience with LangChain or similar LLM orchestration frameworks
• Experience implementing LLM evaluation frameworks and benchmarking methods
• Understanding of AI governance, responsible AI, and model guardrails

Desirable

• Roller is looking for a talented AI Engineer with 3-5 years of experience to help build the AI platform and intelligent automation systems enabling AI powered business verticals
• Develop Enterprise GenAI platform and services for various business verticals using Python and modern frameworks such as LangChain
• Design and implement Retrieval Augmented Generation (RAG) systems using vector databases and LLMs
• Build scalable AI pipelines for ingestion, embedding, retrieval, and generation workflows
• Integrate LLMs with enterprise data sources and APIs
• Implement LLM evaluation frameworks to measure model performance, hallucination, and response quality
• Establish AI governance and Guardrails practices including safety checks, monitoring, and responsible AI controls
• Optimize prompt engineering strategies and model interactions for accuracy and performance
• Implement observability for AI systems and build AI usage dashboards for prompt tracing, token usage monitoring, latency tracking, Agent usage and evaluation metrics
• Collaborate with cross functional teams to deploy production-grade AI solutions
• Drive the vision and scale of the company’s AI program in a rapidly growing SaaS environment
• Work at the intersection of technology, operations, and customer value to deliver meaningful business outcomes
• Collaborate with leaders across CS, Support, Product, RevOps, and IT to align strategy and execution
• Transform ideas into scalable solutions using AI, automation, portals, and integrated systems

• Initial call with our Talent Acquisition Manager
• You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have
• Interview with the Hiring Manager
• You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail
• Loop Interviews
• This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
• Offer
• If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!