Senior Executive Business Partner, Klaviyo
$100-150k
3-5 days a week in office
Intelligent marketing automation powered by customer data
Posted today
Intelligent marketing automation powered by customer data
1001+ employees
Posted today
$100-150k
3-5 days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- You have 6 years experience in an executive administrative support role. Support in Sales Go To Market and/or Customer Success Organizations preferred
- You have experience supporting C-level executives (highly preferred)
- You have experience booking travel and completing expense reports and maybe have experience holding your own corporate card (preferred)
- You have experience with managing customer related activities and high profile events such as managing event logistics, especially in a project manager capacity
- You have experience and are proficient and well versed in using Google Suite, Slack, Zoom, and other communication technologies
- You are intellectually curious and maintain a high level of confidentiality
- You are proactive in anticipating the needs of the people you support and in obtaining the information you need to execute your projects
- You have a team-first mentality and have experience collaborating with key stakeholders on multiple projects
- You are able to work independently and are a self-starter
- You are on a journey of continuous improvement, and you proactively seek and implement constructive feedback to level up your skills and knowledge
- You possess excellent verbal and written communication skills, ability to influence, and exceptional organizational skills and attention to detail
What the job involves
- The Senior Executive Business Partner will provide business support to the Chief Customer Officer in our Go-To-Marketing organization
- This is a great opportunity for a self-motivated, organized, and eager project manager to work directly with members of our leadership team
- Executive Business Partners at Klaviyo have insight into the vision and strategy of a leading tech company in hyper-growth mode while having hands-on impact on executing that vision
- A successful Executive Business Partner at Klaviyo will be a proactive, organized, initiative driven project manager and executive support coordinator who has a deep understanding of Klaviyo’s business and the executive you support and the impact of major being driven
- Oversee scheduling and calendar management for assigned executives, including working with executives to prioritize their time and attendance
- Provide strategic input on executive level project management
- Manage the operational cadence of the organization you support to ensure that all pre-planning, meeting scheduling, and follow-ups are completed for major business initiatives throughout the year
- Be the second set of eyes on all major business initiative planning and communication to ensure efficient allocation of resources and effective communication for cross-functional collaborations
- Attend meetings, take notes on action items, and follow up with content and deliverables as needed
- Manage logistics for quarterly executive off-sites, customer meetings and other high profile meetings and events as needed
- High sense of urgency and understanding of prioritizing customer meetings and needs to ensure customer satisfaction with Klaviyo
- Help set agendas and review content for leadership meetings
- Complete travel arrangements and expense reports for the executives you support
- Take ownership of small projects as they come up for example, crafting team communications, managing overall budget and plan events for the team within the budget requirements
- Willing to go above and beyond to manage changing calendar commitments and seamless global travel scheduling
- Ability to be in the office a minimum of 3 days a week in our hub locations will be required for this job
- Expectation to travel 10-15% as needed to support office events
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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