IT Service Desk Engineer, GOAT
$80.8-101k
More information about location
5 days a week in office (Teterboro, NJ)
Marketplace for authentic streetwear
Be an early applicant
Marketplace for authentic streetwear
501-1000 employees
Be an early applicant
$80.8-101k
More information about location
5 days a week in office (Teterboro, NJ)
501-1000 employees
Company mission
To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.
Role
Who you are
- Experience working in an enterprise IT environment
- Experience supporting multiple locations or business units
- Experience with FreshService or other ITSM ticketing systems (required)
- Experience with Okta or other identity providers (required)
- Demonstrated experience owning IT programs or operational domains
- Experience supporting executive-level employees
- Experience with complex or custom AV solutions (preferred)
- Strong understanding of risk management, compliance, and cost optimization
- Strong understanding of SaaS licensing models and IT procurement processes (preferred)
- Ability to multitask, prioritize, and work independently or collaboratively
- Ability to translate business objectives into technology standards
- Strong written and verbal communication skills
- Proven commitment to exceptional customer service
- High attention to detail and flexibility with shifting deadlines
- Ability to lift heavy objects and support physical installations
- Flexibility to work evenings, weekends, and outside normal business hours as needed
- Occasional after-hours work may be required to support strategic initiatives or critical incidents
- Ability to travel domestically and internationally when required
What the job involves
- The IT Service Desk Engineer position is responsible for planning, administering, and governing end-user technology operations across multiple business units and physical locations
- This role serves as a primary owner of IT operational programs, exercising judgement over software licensing strategy, SaaS access governance, and IT procurement decisions within established policy and assigned budget thresholds
- This position partners with IT Leadership to define standards, influence policy, and optimize technology spend, while ensuring alignment with security, compliance, and business objectives
- Provide advanced support for software, hardware, AV, identity management, networking, access requests, and device management
- Oversee and coordinate resolution of complex technical issues, delegating execution to Level 1 support teams where appropriate
- Support warehouse, retail, and corporate technology systems, including environmental and network infrastructure
- Assist with onboarding and offboarding employees across multiple locations
- Provide technical support for special projects such as network installations, SaaS rollouts, and device management upgrades
- Support technology operations across multiple sites, including corporate offices, warehouses, retail locations, and remote teams
- Maintain awareness of location-specific technology needs, constraints, and timelines
- Travel domestically and internationally as required to support projects and operational needs
- Evaluate, recommend, and approve software and SaaS license requests in alignment with IT standards, security requirements, and budget guidelines
- Determine appropriate license models, usage thresholds, renewal strategies, and access provisioning to ensure cost efficiency and compliance
- Initiate and approve IT procurement requisitions for hardware, software, peripherals, and services within assigned approval limits
- Partner with, Finance and Procurement to forecast licensing needs and lead vendor evaluations and make purchasing recommendations adopted by IT leadership
- Ensure all procurement and licensing decisions adhere to IT policy, security standards, and audit requirements
- Develops, updates, and enforces IT operational policies related to end-user technology, access management, and SaaS usage
- Create, maintain, and improve IT documentation for both technicians and end users
- Defines standards for device lifecycle, access provisioning, and acceptable technology use
- Take ownership of defined reporting and analytics to communicate trends, risks, and performance to stakeholders
- Monitor and maintain IT inventory critical to day-to-day operations and ongoing projects
- Provides functional leadership for end-user technology programs and serves as a subject matter authority by mentoring and training Level I technicians, including documentation and process development
- Collaborate closely with HelpDesk, SysOPS, and ServiceDesk teams on cross-functional initiatives
- Support the IT Leadership team on critical projects and recurring issues, influencing technical roadmaps and operational priorities
- Serve as a backup for Level I technicians during PTO, high-volume periods, or special projects
Our take
GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.
The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$195m
SERIES F
Sep 2020
$100m
SERIES E
Total funding: $492.8m
Company benefits
- Work from home opportunities
Company HQ
Jefferson Park, Los Angeles, CA
Leadership
Eddy Lu
(CEO)Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.
Daishin Sugano
(CPO)Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.
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