Customer Success Manager, Rad AI

• At least 2 plus years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment
• Excellent people/relationship management, coaching, and communication skills with the ability to influence others
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

Desirable

• Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal
• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
• Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
• Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
• Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service