Manager of Technology Shared Services, Stitchfix
$108.8-160k
+ New hire and ongoing grants of restricted stock units depending on employee and company performance
Online personal styling
Be an early applicant
Online personal styling
1001+ employees
Be an early applicant
$108.8-160k
+ New hire and ongoing grants of restricted stock units depending on employee and company performance
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- This role requires strong leadership skills, strategic thinking, and technical expertise
- You are a strong technologist who is able to effectively lead, manage, and mentor the TAP team
- You are a strategic leader who is able to collaborate with technology and business leaders across the organization, understand their needs, and proactively identify emerging technologies, tools, and services that support business initiatives
- You are a strong technologist with 7+ years in IT Systems, Identity and Entitlement Management, Integrations Platforms, or Technology Tools and Services, including at least 3 years in a managerial role
- You have a Bachelor’s degree in Information Technology, Computer Science, or a related field
- You have strong analytical and problem-solving skills
- You have a proven ability to manage and lead high-performing teams in a dynamic environment, with a focus on employee engagement and professional growth
- You have outstanding communication skills and the ability to lead with empathy
What the job involves
- As the Manager, Technology Shared Services, you will report directly to Stitch Fix’s Chief Information Security Officer and Head of Enterprise IT
- You will manage relationships with external vendors, ensuring the delivery of high-quality tools, solutions, and services within budget and timelines
- You will drive the adoption and usage of technology tools, solutions, and services to support business initiatives and enhance operations
- Develop and implement a long-term vision and actionable short-term plans for Technology Shared Services
- Establish and lead a cohesive Technology Shared Services function with clear performance metrics and KPIs
- Ensure alignment between business objectives and offered tools, technologies, and services
- Conduct thorough business analysis to identify opportunities for process improvements and operational efficiencies
- Own continual service improvements and ongoing process maturity through regular reviews of the process and tools, trend analysis, metrics reporting, and regular engagement with stakeholders
- Build and manage relationships with vendors for tools and services supporting Technology Shared Services
- Foster strong relationships across technology and business departments to understand and address user needs
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company HQ
Financial District, San Francisco, CA
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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