GTM AI Agent Builder, Gusto
$168.4-230k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$168.4-230k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- If you thrive on turning complex systems into elegant, measurable solutions — and want to define what AI-native selling looks like at scale — this is the role for you
- 6–8 years of experience in Revenue Operations, Business Operations, or Product, ideally within high-growth SaaS or technology companies or 4–6 years in an earlier-stage AI-focused company
- Proven track record of designing and scaling operational systems or automation that improved productivity, accuracy, or revenue outcomes
- Comfortable experimenting with AI tools, agents, and automation workflows — strong intuition for where AI adds leverage, even without deep ML expertise
- Experience building or integrating across GTM systems (Salesforce, Gong, Outreach, data warehouses) and connecting insights to commercial impact
- Strong program management and prioritization skills — able to balance multiple cross-functional initiatives and drive measurable progress
- Technical background is valued and a plus
- Exceptional communication and stakeholder management skills — can translate technical concepts into clear narratives for GTM and exec audiences
- AI-native mindset: Curious, adaptable, and excited to shape how AI transforms the future of revenue operations
What the job involves
- We’re looking for a GTM AI Agent Builder to design, operationalize, and scale the AI and automation foundations that make Gusto’s revenue engine smarter, faster, and more human
- This role sits at the intersection of Revenue Operations, AI systems, and GTM strategy — shaping how Gusto’s Sales, Marketing, and Partner teams work in an AI-native futur
- . You’ll translate business problems into intelligent, scalable workflows that automate manual work, enhance decision-making, and accelerate growth
- The Revenue Operations team is the connective tissue between strategy, systems, and execution across Gusto’s Go-to-Market (GTM) organization
- We enable Sales, Marketing, and Partnerships to operate efficiently, make data-informed decisions, and deliver exceptional experiences to customers and partners
- As Gusto embraces an AI-first future, this team is building the infrastructure, workflows, and evaluation frameworks that power intelligent, high-performing GTM operations
- You’ll collaborate closely with RevOps, Data, BizTech, and GTM leadership to bring automation and AI to life across our revenue systems and processes
- Strategy & Roadmap: Develop and maintain the comprehensive GTM AI strategy and roadmap. This will encompass technology selection, critical business use cases (e.g., sales productivity, marketing personalization, customer support automation), and change management
- Execute: Design and deploy AI-driven workflows and agentic systems that automate manual GTM processes and improve sales productivity
- Drive cross-functional alignment: Partner directly with the CRO, RevOps, and GTM leaders to identify automation opportunities, align on trade-offs, and anchor AI investment decisions to measurable business outcomes
- Performance & Impact: Define and maintain evaluation frameworks that measure prompt reliability, latency, cost, and business impact (e.g., conversion lift, time saved)
- Build the data and systems architecture connecting Salesforce, GTM tools, and Gusto’s data warehouse to AI-powered insights and workflows
- Manage model and vendor selection processes and ensure flexibility to test, evaluate, and scale best-in-class AI tools
- Drive program management and change adoption, ensuring every AI initiative ships with clear ownership, training, and measurable outcomes
- Partner cross-functionally to scale reusable automation patterns and guardrails that make AI-enabled operations safe, efficient, and repeatable across teams
- Ote: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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