Head of CX Growth, Flash Pack
Sales, Maternity Cover
£74.9-82k
Senior and Expert level
Remote from UK
More information about location
Social adventures for like-minded solo travellers
Posted today
Social adventures for like-minded solo travellers
21-100 employees
B2CTravelLifestyleWellbeing
Posted today
£74.9-82k
Senior and Expert level
Remote from UK
More information about location
21-100 employees
B2CTravelLifestyleWellbeing
Company mission
To create one million meaningful friendships across the globe.
Role
Who you are
- A proven track record leading high-performing B2C or hybridB2c + B2B sales teams in a fast-paced, growth-stage environment
- Strong commercial instincts and analytical ability - you understand funnel metrics, can diagnose CVR shifts, and translate data into actionable plans
- Expertise in managing multi-channel sales (phone, chat, email, outbound) with clear operational playbooks
- Experience partnering with RevOps/Marketing/Tech teams to improve lead quality scoring models, and conversion tracking, as well as understanding shifts in the pipeline and how to optimize and drive more high quality leads in through lifecycle efforts
- Deep coaching and people-leadership capability; you build cultures that balance empathy and accountability
- Strategic mindset - comfortable zooming out to define direction and zooming in to execute when needed
- Strong communication and influence skills across all levels; able to secure alignment without hierarchy
- Experience building or managing communities (private members' clubs, tiered membership programmes, ambassador networks) would be a real bonus
- Someone willing to roll their sleeves up when their team needs it - no job is too small for them
- Passion for travel, storytelling, and human connection - you resonate with Flash Pack’s mission and brand
- Adaptability—thrives in a high-growth, evolving environment where no two weeks look the same
- We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack
What the job involves
- We’re looking for a strategic and performance-driven Head of CX Growth (Sales) to lead Flash Pack’s global sales function and drive revenue and new customer growth across our pre-booking funnel
- This is a mat-cover role for 12 months, starting no later than October 2026
- You’ll lead an international team of Travel Experts across multiple timezones, converting prospective customers into bookings through live chat, phone, email, and outbound channels
- This isn’t a caretaker role; you’ll have full autonomy and genuine creative license to reimagine how we sell - from building out an entirely new community-led approach to driving sales, to lifting performance across every channel and every stage of the funnel, from those who have just discovered the brand through to ultra-repeats ready to book again
- You’ll define the strategy, build out your team as you require, test new ideas and partner with teams across the business to accelerate conversion (CVR) at every touch point
- You’ll combine commercial acumen with empathetic leadership - driving outcomes through clear direction, coaching, and data-driven insight - while championing the customer experience and scaling a world-class sales culture
- If you're a commercially sharp, people-first leader who wants the freedom to build something, this is your role
- Owning performance: Lead and grow the Pre-Booking sales team to consistently exceed CVR targets across all lead and customer types
- Driving strategy: Define and execute the sales roadmap - channel optimisation, outbound development, and partnership with teams across the business to improve conversion at every opportunity
- Improving systems: Collaborate with finance, tech and RevOps teams to enhance workflows, dashboards, and conversion reporting, ensuring insights directly inform daily decisions
- Developing people: Coach Team Leads and Travel Experts, build clear progression pathways, and foster a high-accountability, high-support culture
- Experimenting and scaling: Test new sales motions (community forums, webinars, live content plays, AI tools) to improve lead engagement and booking velocity
- Representing the function: Communicate performance narratives, forecasts, and learnings to senior leadership, shaping company-wide commercial strategy
Application process
- Our interviews take place on Google Meet and usually consist of the following stages:
- Introductory chat with our Talent team to see if there is a match (30 mins)
- A competency-based interview with the hiring manager and another key member of the team to hear more about your background and experience and to give you a deep dive into the role (~60 mins)
- A case study and presentation with the hiring manager and our CEO to see how you’d solve a problem (60 mins)
- Meet with one of our other founders for any final questions you or we have (~60 mins
- Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case
Our take
Flash Pack is a travel firm whose mission is to build new friendships through group travel for solo travellers. The founders are a couple who started discussing the business idea behind Flash Pack during their first date. Both of them realised that there was a gap in the market for a travel company that catered to people such as themselves.
Their target market is professionals with a growth mindset. Their trips are carefully designed to offer immersive and authentic experiences, distinguishing Flash Pack in a tourism market that is crowded with bland trips.
While the company took a hit during the pandemic, hitting pause on its adventures like many others - but it didn't stay down for long. Since relaunching, the company has seen even more success, with triple-digit year-on-year growth and a shelf full of awards to show for it. And with the solo travel market heating up fast, Flash Pack looks perfectly positioned to ride the next big wave.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (1 round)
Oct 2023
$6.2m
GROWTH EQUITY VC
Total funding: $6.2m
Company benefits
- Remote flexible: We are a remote flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
- Flexible working hours: We know everyone works best differently so you can choose to work in a way that suits you and you team. all we ask is that you are available 3 hours of overlap per day with your core teams
- Transparent salary bandings with Growth opportunities: Our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
- Stock Options: We believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
- Matched Pension: We want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earning per pay period
- Unlimited Mental Health & Wellbeing Support: Access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
- Enhanced Parental Leave: No matter how your family gets started, you'll be supported here. We offer 15 weeks full pay if you're the primary caregiver & 4 weeks full pay if you're the secondary caregiver. Ask about our comprehensive offering
- Enhanced and Flexible Annual Leave: You'll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you'll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
- Work from abroad: Experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
- A diverse and inclusive team: We recognise and celebrate the diversity of our team and celebrate each and everyone one! We're led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden threat that ties our culture together, weaving it through the every fiber of our ways of working, policies, benefits and code of conduct
- Flash Pack Adventure: Experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
- Life-Change Care Plans: Our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
- Refer someone in: If you bring a new team member to the pack, you'll get a £1000 bonus!
Company values
- Customer, Team, Self: You seek what is best for Flash Pack before yourself or your group. Service is the foundation on which this business is built and we believe a culture that fosters non-ego, servant leadership is a truly differentiated advantage that can only be built on trust.
- Growth Mindset: We compete in a hyper-competitive industry where benchmarking against competitors is the norm. We’re looking for people who want to set the benchmark rather than celebrate incremental improvements over the competition
- Simplify, Focus, Execute: We value simplicity over complexity. We strive to ruthlessly prioritise. We say no to many things so we can focus on the things that are truly meaningful to us. Bias-to-action and avoid analysis-paralysis. Focus on great results rather than on process
- Humility: No A’holes please, this includes staff and customers. We bring together exceptional individuals but we optimise for the best team outcome. There is no individual bigger than the team and we don’t tolerate egotistical or selfish behaviour. Be self-critical, welcome feedback, continuously experiment and seek perspectives and solutions from outside the company
- Embrace the Adventure: Yes we stole this from Airbnb! To us this means embracing challenges, use feedback and learn from failures and mistakes rather than dwell on them. Be a curious and a continuous learner, focus on bettering oneself and your team rather than protecting oneself
Company HQ
London, UK
Articles
Leadership
Lee Thompson
(Co-Founder & CMO)Previously a Director at Lee Thompson Photography for 8 years.
Radha Vyas
(Co-Founder & CEO)Studied European Politics and Spanish at The University of Hull. Previously a Trustee at Childreach International for 2 years and a Director of Fundraising at Vyas Fundraising for 7 years.
Oliver Lee
(CFO)Oliver initially joined Flash Pack in 2019 as a Finance Manager, quickly becoming the Head of Finance and then the CFO in 2021. Prior to Flash Pack, they were a Manager of Transaction Services at Evelyn Partners, and a Senior Associate at Nexia International and SingerLewak.
Diversity, Equity & Inclusion at Flash Pack
Radha Vyas (CEO)
- We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us. 33% of our team currently identify at BAME. As we rebuild Flash Pack post pandemic we’ll be focused on promoting self-education through our anti-racism and anti-sexism reading list and building diversity and inclusion into the company hiring, performance and progression framework. If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you
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