Implementation Manager, Pulsate
Pulsate
Digital engagement platform for the banking industry
Job no longer available
Digital engagement platform for the banking industry
21-100 employees
Job no longer available
21-100 employees
Company mission
To fuel growth for community financial institutions through personalised digital experiences.
Role
Who you are
- This position requires a hands-on, detail-oriented professional who thrives in a dynamic fintech environment
- 5+ years of experience in client-facing roles, technical integrations, customer support, or SaaS product operations
- Familiarity with ticketing systems and SaaS platforms
- Strong organizational skills and exceptional attention to detail
- Proficiency in troubleshooting APIs, managing SFTP processes, and performing platform configuration tasks
- Excellent problem-solving skills and communication abilities
Desirable
- Familiarity with cloud-based infrastructure, particularly AWS
- Experience working with NoSQL databases
- Basic knowledge of querying databases and analyzing log systems
What the job involves
- The Implementation Manager plays a critical role in ensuring seamless client onboarding, exceptional customer support, and optimized platform performance
- Acting as a bridge between clients, partners, and technical teams, this role delivers efficient solutions, fosters collaboration, and contributes to the continuous improvement of our platform
- Manage and streamline client onboarding processes
- Configure platform settings and integrations for new clients
- Develop, refine, and document onboarding workflows
- Perform platform configurations to enable onboarding without extensive developer involvement
- Ensure clear ownership of project management for implementations
- Coordinate technical aspects of partner integrations
- Act as a liaison between clients, partners, and internal technical teams
- Monitor and optimize platform performance
- Serve as the primary point of contact for customer support inquiries
- Troubleshoot and resolve technical challenges
- Maintain detailed documentation of resolutions and best practices
- Perform routine platform maintenance
- Proactively identify and address potential platform risks
- Provide actionable insights for platform improvements
- Act as a liaison between clients and internal teams
- Deliver regular updates to stakeholders on client onboarding progress
- Foster cross-team collaboration
Our take
For many financial institutions, unlocking the value of location-based marketing is difficult and expensive. Pulsate solves that problem by delivering a marketing platform specifically tailored for community banks and credit unions.
Pulsate allows banks and unions to drive customer engagement and increase loyalty, in turn growing revenue considerably. The company is backed by finance giant PayPal, which is testament to the quality and value of its product. Pulsate now has customers in every US state, including OneUnited Bank and Arizona Federal.
Pulsate's main challenge will be differentiating itself from competitors such as Gimbal and Urban Airship. Its success across the US, its high-profile backers, and partnerships with digital banking platforms indicate that it will be more than capable of remaining competitive.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2024
$7.8m
SERIES A
Jul 2018
$0.3m
EARLY VC
Total funding: $10.8m
Company HQ
Madison, WI
Leadership
Sarah Martin
(CEO)Prior to joining Pulsate in 2018, Sarah was an International Commercial Consultant at Globaleze. They also Founded Mamabud where they served as the CEO for over 2 years.
Adriana Ignat
(COO)Adriana is also the Founder of VEKT AI. Previously, they were the VP of Product, Strategy & Operations at EBM Software. Before that, they spent 13 years at Google in various roles, including Senior Lead of Product Excellence.
Share this job