Implementation Manager, Pulsate

Pulsate

Salary not provided

AWS

Senior and Expert level

Remote in US

Mobile engagement platform for financial institutions

Be an early applicant

Mobile engagement platform for financial institutions

21-100 employees

B2BBankingMarketingCommunicationSaaS

Be an early applicant

Salary not provided

AWS

Senior and Expert level

Remote in US

21-100 employees

B2BBankingMarketingCommunicationSaaS

Company mission

To drive the transformation of marketing to support the continued growth of Credit Unions through the delivery of personalized member engagement in an increasingly digital world.

Job

Company

Role

Who you are

This position requires a hands-on, detail-oriented professional who thrives in a dynamic fintech environment
5+ years of experience in client-facing roles, technical integrations, customer support, or SaaS product operations
Familiarity with ticketing systems and SaaS platforms
Strong organizational skills and exceptional attention to detail
Proficiency in troubleshooting APIs, managing SFTP processes, and performing platform configuration tasks
Excellent problem-solving skills and communication abilities

Desirable

Familiarity with cloud-based infrastructure, particularly AWS
Experience working with NoSQL databases
Basic knowledge of querying databases and analyzing log systems

What the job involves

The Implementation Manager plays a critical role in ensuring seamless client onboarding, exceptional customer support, and optimized platform performance
Acting as a bridge between clients, partners, and technical teams, this role delivers efficient solutions, fosters collaboration, and contributes to the continuous improvement of our platform
Manage and streamline client onboarding processes
Configure platform settings and integrations for new clients
Develop, refine, and document onboarding workflows
Perform platform configurations to enable onboarding without extensive developer involvement
Ensure clear ownership of project management for implementations
Coordinate technical aspects of partner integrations
Act as a liaison between clients, partners, and internal technical teams
Monitor and optimize platform performance
Serve as the primary point of contact for customer support inquiries
Troubleshoot and resolve technical challenges
Maintain detailed documentation of resolutions and best practices
Perform routine platform maintenance
Proactively identify and address potential platform risks
Provide actionable insights for platform improvements
Act as a liaison between clients and internal teams
Deliver regular updates to stakeholders on client onboarding progress
Foster cross-team collaboration

Our take

For many financial institutions, unlocking the value of location-based marketing is difficult and expensive. Pulsate solves that problem by delivering a marketing platform specifically tailored for community banks and credit unions.

Pulsate allows banks and unions to drive customer engagement and increase loyalty, in turn growing revenue considerably. The company is backed by finance giant PayPal, which is testament to the quality and value of its product. Pulsate now has customers in every US state, including OneUnited Bank and Arizona Federal.

Pulsate's main challenge will be differentiating itself from competitors such as Gimbal and Urban Airship. Its success across the US, its high-profile backers, and partnerships with digital banking platforms indicate that it will be more than capable of remaining competitive.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (5)

Company

Funding (last 2 of 4 rounds)

Feb 2024

$7.8m

SERIES A

Jul 2018

$0.3m

EARLY VC

Total funding: $10.8m

Company HQ

Madison, WI

Leadership

Sarah Martin

(CEO)

Previously founded Mamabud, and served as its CEO. Was an International Commercial Consultant at Globaleze.

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