Executive Assistant, ServiceNow
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience supporting VP level executives, ideally in a global environment, with a proven track record of managing complex and shifting priorities
- Demonstrated experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Highly organized with exceptional attention to detail, outstanding communication skills, and the ability to manage a variety of high-priority projects across multiple management and professional levels
- A proactive mindset with strong forward-planning capabilities and a self-starter approach to problem-solving and execution
- A professional demeanor, strong soft skills, and the ability to build trust
- A positive, personable, can-do attitude and the ability to thrive in a fast-paced, evolving environment
- Proficiency in Zoom, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs
What the job involves
- Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks — including proactive diary management and ownership of logistics
- Coordinate and schedule internal and external meetings, including customer-facing engagements, while executing seamlessly across time zones and short-notice changes
- Arrange all travel to ensure consistency within company procedures, including overseas multi-destination trips, often at short notice, while supporting the organization in obtaining necessary travel documents such as Visa/passports
- Maintain and reconcile Leadership expenses and credit cards in compliance with policy, including detailed attention to Concur processes
- Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures
- Provide planning and logistical support with a high degree of autonomy and freedom, ensuring all aspects of executive support run smoothly
- Optimize usage of leadership time by making decisions regarding short-term priorities and work activities
- Act as a team player and peer mentor — someone who can be a buddy, bring experience, and help others grow
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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