Senior IT Help Desk Technician, Agility Robotics
+ Stock options
Office located in Fremont, CA
Robotic automation for the warehouse and logistics
Be an early applicant
Robotic automation for the warehouse and logistics
201-500 employees
Be an early applicant
+ Stock options
Office located in Fremont, CA
201-500 employees
Company mission
To make businesses more productive and people's lives more fulfilling.
Role
Who you are
- Experience with our IT tools and platforms of choice,
- Operating systems including macOS, Ubuntu, and Windows 11
- SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira/Jira Service Management
- Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation
- The ability to thrive as a regional operator as part of a geographically diverse team
- Comfortable working in spoken and written English
- A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for “secure by default” whenever possible
- Experience maintaining and troubleshooting common small office networking products
- Familiarity with Agile frameworks to keep projects on track and delivered at velocity
What the job involves
- Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit’s success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up
- The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible
- Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training
- Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements
- Provide superior customer support in-person, in our ticketing system, and via Slack/email
- Provide the skills for our employees to effectively use our corporate tools and become IT advocates
- Support the smooth onboarding of new hires and manage the full employee IT lifecycle
- Setup, maintain, and strengthen the in-office LAN, WiFi, audio-visual, conferencing, and computing systems
- Identify trends in request tickets and help build automation and process improvements to make the system work better over time and intelligently reduce risk
- Secure configuration and access management of our operational production endpoints in AWS, GitHub, Google Cloud, G Suite, Okta, and other systems of record
- Participate in weekly sprints and IT projects, both as a contributor and as a leader
- This role is located in Fremont. You must work in our Fremont office for direct end user support
Our take
Agility Robotics was founded with the aim of empowering the blended workforce, where humans and human-movement-enabled robots work side by side. Though there’s still plenty of wariness about what workplace robots might mean for the future of the workforce, the amount of R&D and Venture Capital funding into the space – coupled with an acute labor shortage – suggests that there’s no holding it back.
The company, founded by a team of Robotics and Bioengineering academics, has hit the headlines a number of times in the last few years for the mobility and dexterity of its robots which can walk around, move packages, and unload trailers (as well as climb stairs and run a 5K). This ability to run could have a huge impact, as it opens up the potential not just to work in warehouses and factories, but to complete last-mile deliveries – an ambition that Agility Robotics has made public.
It's advancing humanoid robotics with its robot, Digit, already working in logistics and delivery. With partnerships like Schaeffler AG and a new production facility, Agility is scaling up operations. Digit's tasks, including package handling, and future plans for self-replication, position the company to address labor shortages. As it enhanced Digit's AI and safety features, Agility is preparing for a future where robots and humans work together, shaping the digital workforce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$400m
LATE VC
Oct 2024
$150m
SERIES C
Total funding: $728m
Company benefits
- 100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
- Employer Matched Retirement Plan
- Five Weeks of Paid Time Off Annually
- Paid Parental Leave
- Employee Referral Bonus Program
- Relocation Assistance (for certain roles)
- Stock Options (for certain roles)
- A culture that encourages flexible work schedules
- A culture that embraces individuality and authenticity
Company HQ
Tangent, OR
Leadership
Peggy Johnson
(CEO)Joined Agility Robotics in 2024 as CEO. Prior to this, they were the CEO of Magic Leap. They also spent 6 years at Microsoft as an Executive Vice President of Business Development and 25 years at Qualcomm as an Executive Vice President of Global Market Development.
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