Implementation Manager, Curri

• This role requires excellent communication, multitasking, problem-solving, and time-management skills
• 3+ years of experience in SaaS implementation, consulting, or customer success roles. Bonus if you have experience in the construction, delivery, or transportation industries
• A proven track record of successfully managing multiple projects and implementing enterprise software solutions in logistics-related sectors
• Ability to think strategically about process improvements while being hands-on in solving day-to-day challenges
• Strong project management skills, from gathering functional requirements to defining timelines
• Excellent communication skills—you’ll interact with executives at Fortune 500 companies and day-to-day operations managers alike
• Adaptability and willingness to learn new technologies in a fast-paced environment
• Critical thinking/first-principles approach to solving complicated problems

Desirable

• Curri is seeking a driven, innovative individual to join our implementation team as a founding member
• In this pivotal role, you’ll be at the forefront of deploying the Curri Platform—an enterprise software and API suite that powers logistics operations for distributors
• You will guide customers through every phase, from pre-launch through implementation to transitioning accounts to our Account Management team
• This role requires interfacing with leaders and individual contributors across our clients’ organizations, ensuring their success in leveraging Curri’s solutions
• As the first Implementation Manager at Curri, you’ll be a trailblazer, building processes, managing multiple projects, and delivering expert knowledge of our platform
• Your focus will be to ensure a seamless client onboarding experience and guarantee customer satisfaction, all while working with minimal oversight
• You’ll handle projects of varying complexity while maintaining high organizational standards. Travel will be required
• Lead the entire implementation process for Curri Platform products, from planning and onboarding to configuration, training, and delivery
• Close deals by supporting technical discovery and demos of the platform
• Partner closely with customers to understand their objectives, systems, and workflows, designing optimized, future-state workflows using Curri’s software
• Act as a subject matter expert in our product and the logistics industry, ensuring customers fully maximize our platform’s potential
• Conduct on-site user training sessions, ensuring seamless adoption of the software and tools
• Collaborate with Engineering, Product Management, and Sales teams to ensure smooth and efficient implementations
• Create and maintain technical documentation to support both internal teams and clients
• Juggle multiple projects, meet deadlines, and ensure client satisfaction by measuring key success metrics like “time to value” and customer feedback
• Drive customer success and own business outcomes through expert deployment of Curri's product suite