Customer Success Manager, Namastay
3-5 days a week in office
Booking & payment solution for hotels
Open for applications
Booking & payment solution for hotels
21-100 employees
Open for applications
3-5 days a week in office
21-100 employees
Company mission
To empower hotels to engage with their guests directly through fast, secure and intuitive digital experiences – from booking and payment to loyalty and insights.
Role
Who you are
- Bilingual Fluency: Excellent command of both English and French 🗣
- Industry Experience: Proven track record in tech and project management, with a solid understanding of the hospitality industry and its IT landscape 🏨
- Project Management Expertise: Demonstrated ability to manage complex projects and external vendors with precision and efficiency
- Exceptional Communication: Strong written and verbal communication skills to engage with diverse stakeholders
- Creative Problem-Solving: A keen eye for detail and a creative approach to tackling challenges 🎨
- Technical Acumen: Broad knowledge of technology and information systems, enabling effective collaboration with tech teams
Desirable
- Startup experience
- Hospitality experience
- Knowledge around payment technologies
What the job involves
- We are on the lookout for a dynamic and ambitious Customer Success Manager to help us reach new heights and transform the hotel industry with our innovative solution
- As a Customer Success Manager, you are the maestro of first impressions, setting the tone for the entire customer journey
- You will conduct the implementation process, harmonising the efforts of our teams to deliver a flawless Namastay experience from the outset and throughout their journey with us
- Orchestrate the onboarding experience, setting customers up for success and ensuring they derive value from our products right from the start 🎯
- Maintain regular contact with customer, providing proactive support and addressing any questions or concerns during and after the onboarding process
- Collaborate across all teams: sales, tech, operations, and product, to create a superior customer experience and tackle any implementation challenges 🤝
- Juggle multiple projects simultaneously, prioritising tasks and keeping everything on track with your exceptional organisational skills
- Develop and refine onboarding and documentation processes, continuously improving our approach to customer success 🌟
- Manage and nurture relationships with customers in Europe and around the world, ensuring their satisfaction during and after implementation 🏆
Application process
- 1st interview with Charles, Chief of Staff & Head of Operations
- 2nd interview with two of our Customer Success Managers (CSMs)
- 3rd interview with Frédéric, our CEO
- Start date: ASAP
Our take
Booking a hotel can be a frustrating process, especially when dealing with third-party websites. Namastay solves this problem by allowing hotels to offer customers direct one-click booking options on their own sites.
Namastay's proprietary cloud technology streamlines the guest's booking journey, driving customer satisfaction and sales conversion rates. Namastay allows for payments and bookings with solutions such as Google and Apple Pay, and it integrates seamlessly with hotels' existing stacks. This has already proven to be a big draw for numerous hotels around the world.
Namastay's mission to accelerate the digitalisation of hotels around the world has already attracted considerable attention, which is testament to industry demand for this sort of technology. It has been investing funds raised in further development that should enable it to remain competitive in the space as it evolves.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Dec 2021
$2.2m
SEED
Total funding: $2.2m
Company benefits
- Flexibility: In the office in a very cool co-working space in Bonne-Nouvelle and/or anywhere in the world!
- Sport: Classpass membership to stay in shape
- Health: Alan Blue, the best insurance company on the market (for France based employees)
- Lunch vouchers: Swile card with 10€ per day (for France based employees)
Company HQ
Madeleine, Paris, France
Leadership
Frédéric Robles
(Co-founder & CEO)Previously worked as an Associate at Bredin Prat and Sullivan & Cromwell. Was part of Amazon Web Service's Corporate Counsel team.
Alex Wehr
(Co-founder)Partner at Firestartr and a Venture Partner at Anterra Capital, as well as working at Hottinger as Co-Head of Private Markets.
Alain Falys
(Co-founder)CSO at Sylq, as well as co-founder and CSO at Qori. Previously worked as Senior Vice President of Visa International, and co-founded Yoyo.
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