Head of Business Operations, Bezos.AI
+ Stock Options
More information about location
eCommerce fulfilment services in the UK & EU
Job no longer available
eCommerce fulfilment services in the UK & EU
21-100 employees
Job no longer available
+ Stock Options
More information about location
21-100 employees
Company mission
To help eCommerce businesses grow, by taking care of their fulfilment and logistics headaches.
Role
Who you are
- 7+ years of experience in Logistics, Operations, E-commerce, Warehouse or related field
- Flexible to travel in the UK (and outside) to visit warehouses
- Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment
- Excellent written and verbal communication and presentation skills
- Excellent interpersonal skills and a can-do, never-give-up attitude
- Highly organised, ability to complete a high volume of tasks and projects with tight deadlines
- Highly analytical, using data to explore problems, identify opportunities and assess benefits and impacts
- Good vibes: Fostering team spirit; someone everyone enjoys and aspires to work with
Desirable
- Degree in science, engineering or related fields; previous experience in customer support
What the job involves
- Operational Leadership: Oversee and manage all aspects of the business operations, including warehouse partners, carriers and customer support
- Continuous Improvement: Identify and implement process improvements to enhance efficiency, reduce costs, and ensure high-quality service delivery
- Team Management: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational success and drive accountability
- Stakeholder Engagement: Maintain strong relationships with internal and external stakeholders, including partners, suppliers, and customers
Application process
- We like to get to know you and your motivations in a 30-minute chat
- If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-4h) to prepare before the next call
- In the next 30-min call with our Founder and other member of the team, we will ask you to present your answers and recommendations to us
- If you are successful we will make you an offer
Salary benchmarks
Our take
Bezos.AI was founded to make a difference for the increasing number of companies selling online. It provides a one-stop-shop for eCommerce logistics, allowing sellers to eliminate the hassle of handling storage, last-mile delivery, returns, and fulfilment. This reduces their operational complexity and allows businesses to focus on sales and growth.
Bezos isn't alone in riding the eCommerce wave, with a host of competing third party logistics providers offering similar services. However, it stands apart with its wide range of integrations, supporting more than 30 eCommerce platforms, while offering real time order tracking and 2 hour ticket response time as standard. It also has fulfilment centres across the UK and Europe, allowing for rapid delivery and returns across a far larger territory than the competition.
It does this while focusing on sustainability. The company has received grants from the UK government for green delivery, green packaging as well as tools for sustainable fulfilment. Bezos is committed to helping clients with delivery options and speed whilst also reducing waste and emissions, and this has helped it compete and grow steadily in an increasingly crowded marketplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2020
$1m
GRANT
Total funding: $1m
Company benefits
- Holidays: We offer 25 holidays plus public holidays, plus your birthday plus we take a company-wide holiday over Christmas
- Flexible working: We recognise that people have a life outside work and offer flexible working, great for those with families
- Equity: All full-time people are owners and receive equity
- Remote first: We are a remote-first company, you can be based anywhere in the world. We meet at least once a month in person
- Mental health: Mental health support through Spill counselling and free Headspace subscription
Company HQ
Mayfair, London, UK
Leadership
Vernon Tjon-Soei-Len
(Founder & CEO)Vernon worked as at Analyst at Goldman Sachs and JPMorgan before becoming a Team Leader at Bain & Company. They then went on to become the Director of Strategy and International Expansion at Zipcar before joining Amazon as the Director of Amazon Flex UK in 2017. They stayed in that role for 1 year before Founding Bezos.ai in 2018.
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