Enterprise Renewal Manager, Ashby
Americas
$140-160k
OTE
+ Equity and commission
All-in-one recruiting software
Open for applications
All-in-one recruiting software
201-500 employees
Open for applications
$140-160k
OTE
+ Equity and commission
201-500 employees
Company mission
To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.
Role
Who you are
- Success requires exceptional commercial judgment and creativity, executive presence, and the ability to simplify complexity while maintaining trust and momentum throughout the renewal process
- This position requires expertise in core contract management competencies:
- Leading enterprise renewal cycles end-to-end, including forecasting, risk mitigation, negotiation, and stakeholder alignment
- Navigating complex pricing, contract structures, and multi-product conversations with clarity, empathy, and confidence
- Partnering cross-functionally to present aligned recommendations and resolve customer challenges
- Maintaining high accuracy in contract creation, CRM updates, and operational workflows
- Developing deep product fluency to position Ashby’s platform with credibility and strategic insight at renewal time
- Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
- Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships
- You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby
- You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts
- You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role
- You are adaptable – you are able to be continuously learning and applying these learnings to your daily work
- You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals
- You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role)
- You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time
- You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly
- You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company
What the job involves
- We are looking for a highly driven individual to guide our customers through renewal processes, taking an approach that aims to achieve success for both the customer and Ashby
- We are building a team that takes pride in contract renewals work; this function serves an incredibly important role in the success of our customers and the business
- The Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers
- With this harmonious relationship and partnership across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby
- We are looking for a Strategic Contract Manager to lead renewal cycles and manage contract inquiries for Ashby’s largest customers (typically 1,000+ employees)
- In this role, you will own complex negotiations, guide executives through commercial decision-making, and collaborate deeply across Sales, Customer Success, Product, Finance, and Legal to drive long-term, scalable outcomes for both Ashby and our customers
- You will manage multi-threaded enterprise renewals involving procurement, legal reviews, multiple products, and C-suite stakeholders
- Your work directly influences customer retention, expansion, and Ashby’s broader revenue strategy, with Ashby’s Operating Principles woven into our processes
- In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction
- You will work closely in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal
- These relationships you will build both internally and externally are paramount to the success of your renewals; both our customers and cross-functional colleagues place their trust in us to achieve equitable solutions in a timely manner
- Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge
- While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators)
Application process
- 17 March 2026 at 00:00 GMT
- Recruiter Screen with Talent Acquisition Team: 30 minutes
- Hiring Manager Interview: 45 minutes
- Complex Renewal Mock Call: 45 minutes
- Final Panel:
- Cross-Functional Interview with Sales and Customer Success: 45 minutes
- Contract Management at Ashby: 45 minutes
- Negotiation and Stakeholder Management: 30 minutes
- Closing Questions: 15 minutes
Our take
Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.
Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.
The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding, which will be used to expand its product offering beyond what is typically expected from an ATS and grow its customer success and community initiatives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2025
$50m
SERIES D
Jun 2024
$30m
SERIES C
Total funding: $114.7m
Company benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
- Twelve weeks of fully paid family leave 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Benjamin Encz
(Co-Founder & CEO)Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).
Abhik Pramanik
(Co-Founder & VP of Engineering)VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.
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