Strategic Customer Success Manager, Confluent
$127.5-149.8k
+ Equity
Data streaming platform
Be an early applicant
Data streaming platform
1001+ employees
Be an early applicant
$127.5-149.8k
+ Equity
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- 8+ years B2B experience in customer success, account management, sales or consulting roles with proven results within global, high-growth, technology companies
- SaaS sales/support model experience with focus on Product-led and Consumption-based sales model
- Demonstrative track record of building executive level relationships internally and externally and producing key artifacts to aid in communications
- Advanced written and verbal communication skills and proven facilitation capabilities
- Project management understanding and experience desired; familiarity with project management tools, such as Asana
- Tableau, Salesforce and other reporting/customer experience tools and experiences are preferred/valued
What the job involves
- The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and expansion within our Enterprise accounts. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities
- Meet/exceed quarterly retention targets by proactively engaging with account teams across the portfolio and ensuring renewal activities are completed along with the sales team
- Identifying new use cases, building high level project plans, and helping manage those projects to successfully go live and produce consumption
- Proactively identify areas of account risk and escalate internally to engage and garner pertinent resources across disciplines to document and execute a get-well plan for prompt resolution
- Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts
- Advocate for your customers and facilitate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success
- Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluentâs solutions
- Drive cross functional programs and services across the existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent
- Meet and exceed touchpoint goals for existing customers to ensure proactive cadence (e.g. consistent communication, Quarterly Business Reviews, etc)
- Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, Consumption Reporting, etc. to an Executive audience to drive business value realization and alignment
- Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products through routine reports, presentations and outreach
- Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent
- Work across the organization as the customers champion to advocate for their needs and ensure company alignment in support of existing account base
- Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals
- Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company HQ
Mountain View, California
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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