Enterprise Customer Success Manager, Incode Technologies
North America
Identity verification and authentication platform
Be an early applicant
Identity verification and authentication platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- Proven Track Record – Proven track record in leading customer projects within consulting firms, enterprise SaaS, or high-tech environments
- Advanced Degree (Preferred) – MBA or advanced degree in business, technology, or engineering preferred
- Program/Project Management – Strong project/program management skills with the ability to navigate complex technical and business landscapes
- Executive Communication – Exceptional communication skills, able to translate complex concepts into clear, actionable messages
- Technical Acumen – High technical acumen and understanding of enterprise software capabilities; experience with mobile apps and services preferred
- Analytical Mindset – Analytical mindset with comfort handling large datasets to generate business insights
- Stakeholder Management – Strong stakeholder management skills with experience influencing both internal teams and external clients
- Adaptability – Resilient and adaptable in fast-paced, evolving business environments
- Collaboration – Collaborative team player who naturally builds trust and is proactive in sharing knowledge
- Domain Experience (Plus) – Experience with biometrics or identity software is a plus
- Track record leading customer projects in consulting, enterprise SaaS, or high‑tech environments
- Strong project/program management experience delivering cross‑functional outcomes
- Technical acumen to discuss enterprise capabilities (APIs/SDKs, integrations) with credibility
- Experience working with mobile applications and services for enterprise customers
- Comfortable with data analysis and storytelling to inform executive decisions
- Excellent stakeholder management across customers and internal teams
- MBA or relevant Master’s in business, technology, or engineering (preferred)
- Exposure to biometrics or identity software (nice to have)
What the job involves
- As an Enterprise Customer Success Manager in North America, you will act as the strategic bridge between our clients and Incode’s internal teams, ensuring seamless implementations, impactful insights, and long-term growth for our accounts.
- You will transform client objectives into tangible results by guiding projects from kickoff to successful completion, fostering strong relationships, and enabling customers to unlock the full value of our solutions
- Lifecycle Management – Manage the entire lifecycle of enterprise customer relationships, from onboarding and implementation to expansion
- Project Management Leadership – Lead project management during implementations, ensuring timelines, scope, and deliverables are met
- Executive Relationship Building – Build strong, trust-based relationships with executive-level stakeholders by providing exceptional service and strategic guidance
- Insight Presentations – Deliver impactful data-driven presentations and insights to client leadership teams
- Cross-Functional Collaboration – Engage cross-functional teams (Solution Engineers, Product, Engineering, DevOps, Infrastructure, Business Operations) to design and deliver tailored solutions
- Issue & Risk Management – Identify, manage, and resolve key issues and risks across accounts
- Process Development – Develop scalable processes to accurately capture customer requirements and measure success
- Production Transition & Adoption – Ensure smooth transition from implementation to production, driving adoption and account growth
- Technical Support – Provide hands-on support for integration and production challenges, leveraging product knowledge and team collaboration
- Customer Experience Innovation – Innovate in solving customer requests and ensure clients have an outstanding experience with Incode
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
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