Senior Commercial Solutions Engineer, Cloudflare

• Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery
• When hiring we look for diversity of experience combined with genuine curiosity for our technology
• Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms
• You are naturally curious, and an avid builder who is not afraid to get your hands dirty
• You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ
• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important
• You understand how to manage a project, work to deadlines, and prioritize between competing demands

Desirable

• We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
• You are the technical lynchpin through the entire sales cycle - pre and post sales
• You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform
• Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer
• As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers
• As a Solutions Engineer, you are the technical customer advocate within Cloudflare
• To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support
• Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs
• On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other
• As critical members of Cloudflare’s Enterprise Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs)
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates