Solution Architect, ServiceNow
Public Sector
$131.9-217.7k
Salary applicable to candidates in the US and may varying further locations. + Variable/Incentive Compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$131.9-217.7k
Salary applicable to candidates in the US and may varying further locations. + Variable/Incentive Compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!
- At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform
- Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
- Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in public sector
- Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
- Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
- Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
- Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security
- Working knowledge of 3-tier application architecture
- Must have strong written and verbal English communication skills
- Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform
- Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform
- Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms
- Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology
- Technical or practice team lead in previous roles
- Exceptional communication and presentation skills to include technical and business concepts
- Strong Technical skills with an ability to present to both technical and business executive audiences are a must
- Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus
What the job involves
- We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business, with a focus on Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies
- You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges
- You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO
- We’re looking for someone to guide cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions
- You thrive in fast paced environments, and enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization
- The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership
- The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Public Sector’s biggest technical challenges
- Oversee the design of AI-native systems ensuring technical excellence and business relevance
- Interact with customers and prospects to understand their business needs and desired experience
- Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments
- Strong alignment with product management and engineering teams on roadmap and field feedback
- Provide mentoring and training to peers and other colleagues in the organization
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online
- Scope and deliver Proof of Concept/Proof of Value engagements with prospects
- Stay current on product developments/releases
- Support Marketing events – user conferences, trade shows, webinars etc
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc
- Work with a matrix of sales and solution consulting peers to solve the Federal government’s hardest problems, including AE’s, SC’s, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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