Customer Lead, Quorso
EMEA
2-3 days a week in office
AI co-pilot powering retail operations
Open for applications
AI co-pilot powering retail operations
21-100 employees
Open for applications
2-3 days a week in office
21-100 employees
Company mission
To make managing stores simple, productive and fun.
Role
Who you are
- You are likely to have a background in one or more of the following:
- Retail Operations or Programme Management experience at a leading retailer
- Consulting experience delivering technology or transformation programmes for retailers
- The ability to influence and build trust with senior stakeholders
- A bias for action and comfort with rolling up your sleeves to get things done
- Strong emotional intelligence, able to align diverse groups to shared goals
- A track record of managing multiple complex projects simultaneously
- An analytical mindset and comfort working with big datasets (Excel, Alteryx/SQL)
- Excellent communication skills, both written and verbal
- Drive, self-direction and an entrepreneurial mindset
What the job involves
- As Customer Lead, Strategic Accounts, you will be the trusted partner for some of Quorso’s highest-profile customers in EMEA
- You will work across all levels of their Store Operations teams, from CXOs to Store Managers, to understand their needs, solve problems and help them get maximum value from our platform
- This is a hands-on, high-impact role in a fast-paced scale-up
- You will combine strategic influence with day-to-day delivery, drawing on skills in consulting, account management, project delivery and change leadership
- You will collaborate closely with our Sales team, and work alongside Marketing and Product to ensure a seamless customer experience
- Build and nurture relationships with senior client stakeholders and operational teams
- Lead discovery and scoping of customer use cases, linking them to Quorso’s capabilities
- Oversee data onboarding and implementation for new enterprise customers
- Manage deployment and adoption across large, complex organisations
- Track and analyse customer engagement, driving actions to ensure success
- Deliver insights and recommendations that improve performance for our customers
- Capture customer feedback to inform product development and marketing
- Identify and deliver growth / upsell opportunities within accounts (no quota for this role)
- Represent Quorso externally through case studies, conferences and social media
Salary benchmarks
Our take
Every business wants to improve performance. As data becomes richer and more accessible, the potential for performance improvement becomes greater. Quorso's software turns overwhelming information and data into personal, highest-impact actions for every manager and business leader.
For many companies, vast investment into IT has not been met by equal growth in productivity, as it can be difficult to translate the masses of information from big data into specific actions. Quorso's powerful, behind-the-scenes algorithms are met by an easy and intuitive interface, making it quick to grasp and implement. The Quorso Copilot leverages intelligent workflows to help businesses take effective action, whilst measuring impact and surfacing crowdsourced business insights automatically to central teams. Every level of store operations is connected in a single tool, ensuring each colleague is always doing their most productive work to hit KPIs and drive continuous improvement.
Quorso has already seen success with market leaders such as Dollar General, Walmart International, Tractor Supply Company and more of the biggest retailers in the world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2019
$5.2m
SERIES A
Apr 2018
$5m
EARLY VC
Total funding: $11.5m
Company benefits
- Life balance: We know that taking a break (to rest, recharge or have fun) is healthy and important. So we have a pretty relaxed and flexible approach to working from home and a generous vacation policy. We are also closed over Christmas, so everyone can start the new year fresh. We offer time-off allowances for other life challenges, family leave entitlements and well-earned sabbaticals too
- Learning and growing: We encourage all Quorsans to embrace their growth mindset. In addition to our burgeoning library, coaching culture and catered Lunch & Learn sessions, we also have clear growth frameworks and healthy training grants, to support ongoing learning and professional development
- Great locations: We have fun, supportive offices in the lively Holborn area in London, the beautiful historic Podil district in Kyiv and the buzzy borough of Chelsea in New York City. And other team members further expanding our Quorso footprint in the US and Europe
- Getting there: We have a no-fuss travel support plan to help you with trains, tubes or bike funding, making journeys cheaper (and sometimes healthier too). LONDON ONLY
- Health matters: Looking after your physical and mental wellbeing is our top priority. We offer excellent Private Medical Insurance to give you peace of mind and keep you healthy and happy. Our medical plan covers the best hospital choices and requires no excess payments. We also provide health cash plans and gym membership options
- Future focused: We offer an employee retirement plan and every Quorsan also gets a stake in our company – because we believe that, as each one of us contributes to our growing success, we should all have equity ownership. LONDON: pension scheme. US: 401k
- Some extra help: We provide life insurance and income protection schemes and offer a generous Employee Assistance Programme with a 24/7 helpline and in-person confidential counseling sessions for advice on personal, health, medical and legal matters whenever you need it. LONDON ONLY
- Looking after the pennies: We have a comprehensive discount scheme, offering exclusive discounts on thousands of products and services in high street stores, supermarkets and online. Plus great money off deals at cinemas, theatres, travel, holidays, electronics (phones and laptops), utilities, theme parks and much more. LONDON ONLY
- The little (and big) things: We’re focused on a big goal, but that’s never stopped us from having fun. We take time to laugh together, support each other, celebrate success and share Friday beers. We have regular get-togethers, quarterly parties, and annual offsites, with frequent treats and quality coffee always provided
Company HQ
Covent Garden, London, UK
Leadership
Julian Mills
(Co-Founder & CEO)Previously founded Global Infrastructure Initiative where they served as Co-Chairman. Prior to that, they were a Partner at McKinsey & Company, and a Turnaround Executive at Christie's.
Daniel Slowe
(Co-Founder & CPO)Began their career as an Investment Banking Analyst at JPMorgan Chase & Co before moving to McKinsey & Company where they worked as a Business Analyst and Associate.
Phil Thorne
(Co-Founder & CFO)Graduated from the University of Oxford with a degree in Economics & management. Previously the Vice President of J.P. Morgan.
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