Senior Customer Success Manager, Phrase
USA ET
More information about location
Cloud-based translation platform
Be an early applicant
Cloud-based translation platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To open the door to global business by giving everybody access to the content they need in the language they speak.
Role
Who you are
- Proven experience managing a $2M+ book of business in a SaaS CSM or AM role
- Strong commercial instincts and ability to drive account growth independently
- Excellent storytelling and presentation skills to influence stakeholders at all levels
- Comfortable working with limited support infrastructure; proactive and hands-on
- Experience in the localization or language technology industry (strongly preferred)
- High level of initiative, ownership, and organizational discipline
What the job involves
- In this East Coast-based role, you will manage a portfolio of approximately $2 million across 30 industry-agnostic customers, each contributing between $50K–$100K in annual revenue. This position requires a commercially-minded self-starter who thrives in an autonomous environment, with strong storytelling skills to clearly articulate value and drive alignment. You’ll be responsible for building deep customer relationships, proactively identifying opportunities for growth, and ensuring long-term satisfaction and retention. Experience in the localization industry is highly beneficial. This is a high-impact role ideal for someone who combines strategic thinking with operational rigor
- Owning a portfolio of ~30 high-value, industry-agnostic customers
- Building strong, trust-based relationships with key stakeholders across accounts
- Identifying and driving expansion and upsell opportunities to increase account value
- Leading renewal conversations with commercial acumen and minimal internal support
- Acting as a strategic advisor by aligning customer objectives with Phrase’s value
- Running regular Business Reviews to showcase outcomes and influence stakeholders
- Proactively monitoring customer health metrics and acting on risks and opportunities
- Collaborating cross-functionally with Sales, Product, and Marketing as customer advocate
- Leveraging AI tools and automation to manage a high-value portfolio efficiently, streamlining reporting, enhancing customer engagement strategies, and accelerating insight generation to inform proactive decision-making
- Our current tech stack in this role:
- Salesforce
- Planhat
- Phrase Platform (Highly advantageous)
- Google Workspace & Slack
Our take
Even today, language barriers can hold businesses back from achieving their full potential. Phrase (from Memsource) solves this problem with its translation management solution. Its cloud-based platform offers efficient automated translation. Its AI-driven approach is mainly targeted toward enterprises that typically need to translate large volumes of text.
In 2021, Memsource acquired Phrase, officially unifying both its platforms (and brands) under one integrated suite. By doing so, it enables enterprises to seamlessly drive growth with a connected ecosystem of tools.
Phrase boasts an impressive client base with the likes of Uber, Shopify, Volkswagen amongst thousands of others. IT recently brought in impressive funding, which will be used to expand its global footprint through hiring world-class, international talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$17.4m
GROWTH EQUITY VC
Total funding: $17.4m
Company benefits
- 4 Phrase holidays where the entire company is off to celebrate our accomplishments and recharge
- Your birthday as a paid day off because we want to celebrate you, too
- Annual budget for your personal training and development, because if you grow, we grow
- Access to free language courses—we are a translation business after all!
- Travel budget to meet up with your team and build strong personal relationships in one of our main locations once per quarter
- 2 paid give-back days per year to support your local community, volunteer, and/or take part in charity events and activities
- Pet-friendly offices in Prague and Hamburg for our furry friends to bring us joy
- Bonus are available for all non-commission carrying roles, so everyone benefits from the company’s success
Company HQ
New Town, Prague, Prague
Leadership
David Canek
(Board Member & Founder)Previously worked as Sales Manager at Czech Telecom. Was Director of Product at NewsTin and a Partner at Czech Translations.
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