Payments Operations Lead, Zai
More information about location
2+ days a week in office
Innovative financial services
Be an early applicant
Innovative financial services
101-200 employees
Be an early applicant
More information about location
2+ days a week in office
101-200 employees
Company mission
To power our customers by making innovative financial services accessible to all.
Role
Who you are
- Degree and 3+ years of experience in foreign exchange, money remittance, or a payments/settlements/reconciliation leadership role OR 5+ years of relevant payments industry experience
- Demonstrated leadership experience, including team management and performance development
- Deep understanding of international payment systems and related compliance frameworks
- Exposure to project management, treasury functions, and/or process improvement methodologies
- High attention to detail with strong numerical and analytical skills
- Effective team leadership and interpersonal communication
- Ability to manage priorities in a fast-paced, high-growth environment
- Self-starter with a proactive, solutions-focused mindset
What the job involves
- The Payments Lead is responsible for overseeing the day-to-day performance and strategic leadership of the Payments Team, supporting our global peer-to-peer foreign exchange platform
- This role plays a key part in delivering a best-in-class international and domestic payments service to a rapidly growing global client base
- Operating within a high-growth, regulated environment, the Payments Lead must demonstrate strong leadership, operational rigour, and a commitment to continuous improvement
- Lead and manage overall performance of the Payments Team, ensuring high-quality service and operational excellence
- Oversee the accurate and timely settlement of payments and deposits, ensuring adherence to SLAs
- Mentor, coach, and develop team members, identifying strengths and growth areas and creating tailored development plans
- Drive performance improvement through the introduction of best practices, ongoing feedback, and structured support plans when needed
- Deliver clear and effective team communications through daily team meetings, one-on-ones, and updates on individual and team performance
- Coordinate and execute team training and development plans, working in partnership with People & Culture
- Ensure all Payments tasks and activities are executed to the highest standards of accuracy, compliance, and timeliness
- Manage and strengthen relationships with banking and non-banking partners, ensuring a resilient and responsive payment network
- Represent the Payments function in new product and service development initiatives
- Drive and lead projects to improve operational efficiency and scalability of payment processes
- Provide hands-on support during periods of team absence or operational peaks
- Collaborate with other teams (e.g. Risk, Compliance, Investigations) on ad hoc requests, regulatory audits, or case escalations
- Contribute to the continuous development of payments and deposits processes in line with regulatory requirements
- Communication & Interpersonal Influence
- People Management & Team Development
- Relationship Building with Internal & External Stakeholders
- Analytical Thinking & Accuracy
- Problem Solving & Process Improvement
- Results Orientation
- Knowledge of Information Security and Regulatory Requirements
- Key Stakeholders:
- Fraud & Chargebacks
- Customer Support
- Transaction Monitoring
- Product & Engineering
- Risk & Compliance
- External Banking & Payment Partners
Our take
Zai is the result of a 2021 merger between two highly successful fintech startups – Dublin based peer-to-peer currency exchange marketplace CurrencyFair, formed in 2009, and Australian automated payments engine Assembly Payments, formed in 2013.
The fact that this merger was the result of a major investment by Standard Chartered, and was carried out with the strategic aim of being able to jointly offer a full range of payment services, indicates that the new company is now a major player in a fintech industry that’s expected to be almost $700 billion by 2030.
To accelerate operations across its eight locations in Europe, America, Asia and Oceania, the company intends to triple its staff headcount over the next few years while rolling out more tech solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Company benefits
- Global market exposure in an organization where your ideas and contributions have a strong impact on success
- A company culture with an innovative, inclusive & collaborative mindset
- A collaborative and flexible work environment. Work remotely from our global offices.
- Competitive salary packages & benefits
Company HQ
Dublin, Ireland
Leadership
Shamus Hodgson
(CEO (Not Founder))Currently CEO of CurrencyFair. Previously CEO of Lumon, Foreign Currency Direct plc and Managing Director of Moneybarn.
Salary benchmarks
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