Site Operations Intern, Zipline
Summer 2026
$32 - 36/ hour
More information about location
3-5 days a week in office (South San Francisco)
Transforming the way goods move
Be an early applicant
Transforming the way goods move
1001+ employees
Be an early applicant
$32 - 36/ hour
More information about location
3-5 days a week in office (South San Francisco)
1001+ employees
Company mission
To build the world's first logistics system that serves all people equally.
Role
Who you are
- Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment
- Proven track record of working with product, engineering, and customer success teams to align processes with business goals
- Strong communication and stakeholder management skills to drive collaboration and alignment
- Practical experience in analyzing, mapping, and reengineering workflows
- Ability to gather, analyze, and interpret data to inform process improvements and measure success
- Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
- Reliable vehicle access to travel to our test sites
- We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
What the job involves
- The Site Operations team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations
- The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations
- The Site Operations team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers
- We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network
- Site Ops team members work across all Zipline partner verticals and test sites. Site launch, training, and ownership will be determined by a combination of partner type and location
- As Project Manager on the Site Operations team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations
- Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences
- Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
- Map out existing processes to understand their flow and identify inefficiencies
- Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
- Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
- Monitor process performance, track key metrics, and report on process outcomes
- Document and maintain up-to-date process workflows, guidelines, and SOPs
- Our internships are full-time positions, in-person at our South San Francisco or Dallas office. We will host our Summer 2026 interns from May or June to August
Our take
Zipline is reinventing how the world moves goods - one flight at a time. What started as a bold idea to deliver life-saving medical supplies by drones has grown into the world's first logistics network designed to serve everyone, everywhere. From rushing blood and vaccines to remote clinics, to dropping off everyday essential for Walmart customers, Ziplines's autonomous drones are proving that fast, reliable delivery doesn't have to be limited by roads or geography.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. Beyond government partnerships, Zipline has its sight set on everyday consumers, preparing to launch commercial deliveries straight to individuals houses. With its Walmart collaboration expanding and even Chipotle orders taking to the skies in Texas, Zipline isn't just redefining delivery - it's aiming to reach every corner of commerce, with a future that looks as bright as its ambitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2025
$150m
GRANT
Apr 2023
$330m
SERIES F
Total funding: $963.7m
Company HQ
South San Francisco, CA
Leadership
Keller Rinaudo Cliffton
(Co-Founder & CEO)Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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