Client Insights Associate, HopSkipDrive
The hourly range for this role is $20-25hr
More information about location
Safe youth transportation solution
Job no longer available
Safe youth transportation solution
501-1000 employees
Job no longer available
The hourly range for this role is $20-25hr
More information about location
501-1000 employees
Company mission
To create opportunity for all through mobility.
Role
Who you are
- The ideal candidate will be able to anticipate and resolve complex situations before they become issues, provide clients with timely and accurate metrics, and manage multiple backend systems and processes to ensure that HopSkipDrive can meet the needs of all its clients
- The candidate will have a strong attention to detail, a keen understanding of operations, and a passion for providing exceptional customer service
- Relevant Experience: 1-2 years of experience in a related role, demonstrating the ability to thrive in a fast-paced team environment
- Big-Picture Thinking: Proven ability to see the big picture and understand how details and data inform that overall perspective
- Team Player: A collaborative team player with strong interpersonal skills, capable of building strong working relationships with multiple stakeholders and fostering a highly collaborative environment
- Effective Communication: Excellent written and verbal communication skills, enabling clear and concise articulation of ideas, findings, and recommendations
- Attention to Detail: Exceptional attention to detail, ensuring work is accurate, thorough, and error-free
- Self-Motivation: A positive, self-motivated individual with a strong work ethic and a passion for delivering exceptional results
- Technical Expertise: Experience with Salesforce, Kustomer (or similar CRM), and Google Workspace, proficiency in these tools is essential
- Educational Background: Bachelor's degree preferred, demonstrating a strong foundation in relevant concepts and theories
What the job involves
- The Client Insights Associate will be a bridge between HopSkipDrive and its clients, ensuring that all unique client needs are met, including reporting requirements
- Process Improvement: Collaborate with the Insights team to identify and implement process improvements that enhance client satisfaction and operational efficiency
- Issue Resolution: Promptly and efficiently resolve client issues and tickets, ensuring a positive customer experience
- Client Issue Analysis: Leverage existing reporting to identify specific client issues and conduct thorough analyses at the client/ride level to provide actionable recommendations for performance improvement
- Client Reporting: Develop unique reports and manage recurring reporting for our clients
- Cross-Functional Collaboration: Work seamlessly with multiple departments, including Client Support, SRS, Revenue, Accounting, and Product, to ensure operational continuity and address client concerns effectively
- Client Partnership: Develop innovative systems and solutions to address unique client requests and requirements, fostering strong client partnerships and long-term relationships
- Product Expertise: Maintain a deep understanding of HopSkipDrive's products and capabilities to identify and implement new business opportunities and solutions that enhance client satisfaction and drive growth
- Fast-Paced Environment: Thrive in a high-speed, dynamic environment, demonstrating agility and adaptability to manage multiple priorities effectively
- Special Projects: Actively participate in special projects assigned by the Client Insights Sr. Manager, contributing to the department's overall goals and objectives
Our take
Across the US, school transportation is under pressure as driver shortages, budget cuts, and rigid bus routes are making it harder for students to get to school safely and on time. This has opened the door for smaller vehicles and ride-hailing services to step in and support those students who don't fit neatly into traditional routes. HopSkipDrive has grown within this space, offering a flexible alternative that helps schools fill these gaps.
HopSkipDrive connects children with carefully vetted caregivers (often grandparents, nurses or childcare processionals) who then provide reliable rides when buses or public transport falls short. Operating in 17 states and supporting over 10,000 schools, the services has certainly eased commutes for many families.
And now the company is focsued on strenghtening its impact with technology and innovation. With its RouteWise AI platform it helps districts cut costs, improve efficiency and manage driver shortages, all while new safety modules and AI-driven planning tools continue to raise industry standards. With these advancements and a growing network of partners, the company is ready to keep shaping a more flexible futur for school transportation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$37m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $107m
Company benefits
- Medical, Dental & Vision
- Health Spending Account
- Mental Health Resources
- Employee Assistance Program
- Short- & Long-Term Disability Insurance
- Paid Parental Leave
- 401K Plan
- Company Ownership/Equity
- Medical & Dependent Care FSA
- Travel Insurance
- Supplemental Legal
- Fully Remote Work Option
- Flexible Time Off
- 11 Annual Paid Holidays
- Week Closure at End of Year
- Sick Time Off for You and Family
- Home Internet Reimbursement
- Professional Development & Learning Stipend
- Remote & In-Person Quarterly Team Events
- Internal Rewards & Recognition Program
- Employee Referral Bonuses
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Joanna McFarland
(Co-Founder & CEO)Former Board Member at the Marketplace Industry Association and LA Tech.org.
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