Engineering Operations Lead, Qualified.com
$170-200k
+ Offers Equity & Offers Bonus
Pipeline generation platform
Be an early applicant
Pipeline generation platform
201-500 employees
Be an early applicant
$170-200k
+ Offers Equity & Offers Bonus
201-500 employees
Company mission
To change how companies generate pipeline.
Role
Who you are
- Experience: Minimum of 6+ years of experience in Engineering Operations, Technical Program Management, Engineering, Product Management or similar roles focused on improving the engineering landscape
- Proven experience: Demonstrated success in an Engineering Operations, Program Management, or similar role focused on improving engineering efficiency, processes, and foundational systems
- Systems thinking: Ability to understand complex technical landscapes and identify interconnected problems, leading to holistic and scalable solutions
- Operational excellence mindset: A strong passion for identifying inefficiencies and implementing practical, impactful improvements
- Data-driven approach: Experience defining metrics, analyzing data, and using insights to drive decision-making and measure success
- Technical acumen: Sufficient technical understanding to effectively communicate with engineers, understand technical challenges, and champion foundational engineering initiatives
- Exceptional communication & collaboration: Strong ability to articulate complex ideas to technical and non-technical audiences, influence stakeholders, and drive alignment across cross-functional teams
- Proactive & self-directed: Ability to identify problems independently, propose solutions, and drive initiatives from conception to completion with minimal oversight
- Organizational skills: Excellent ability to manage multiple priorities, projects, and stakeholders effectively
What the job involves
- As our Engineering Operations Lead, you will:
- Champion foundational engineering roadmaps: Champion the planning, prioritization, and execution of critical foundational engineering roadmaps, including security, compliance, customer commitments, and tooling improvements
- Drive data-driven decision making: Define key metrics, monitor engineering team performance and product/platform health, and use data-driven insights to inform strategic decisions and continuous improvement
- Enhance developer tooling & cost efficiency: Continuously seek opportunities to improve developer tooling, reduce operational costs across engineering teams, and optimize infrastructure spend
- Vendor management: Oversee the full lifecycle of engineering-related vendor relationships, including procurement, account ownership, feature adoption, and budget management
- Technical and security stewardship: Proactively identify, prioritize, and de-risk technical debt, operational inefficiencies, and security vulnerabilities, championing upgrades and serving as the security liaison
- Optimize engineering processes & strategic planning: Partner closely with engineering leadership and Product Ops on the continuous refinement of engineering processes and workflows as well as planning to ensure the right work gets done at the right time by the right people
Our take
Customer Relationship Management service Salesforce is used widely across the sales landscape. But because interactions on the platform are anonymous and text-based, they can feel impersonal. Many VIP customers prefer to put a face to the name and connect personally with a company, but this information is not revealed by Salesforce.
Qualified.com alerts companies when a high-profile customer is considering a purchase through their website, in addition to providing services that allow them to act upon this. By personifying web traffic and providing communication tools such as video and voice chat, companies are able to offer VIP clients high-quality sales conversations whilst they are visiting the website.
The sales CRM landscape is dominated by Salesforce, and Qualified.com’s approach to integrating their services within this platform is a seriously smart move. By allowing businesses to directly recognize and communicate with a high-profile customer, the startup presents itself as a serious competitor within the CRM industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$95m
SERIES C
May 2021
$51m
SERIES B
Total funding: $163m
Company benefits
- 100% Employee Paid Medical, Dental, & Vision
- Work From Anywhere
- 401k plan
- Free Monthly Gigabit Internet For Your Home Office
- Open Vacation Policy
- Paid Parental Leave Up To 16 Weeks
- Work From Home Setup On Us!
- One Medical Membership (including Tele-Medicine)
- Quarterly Swag
- Generous Employee Referral Program
- HSA / FSA Savings Accounts
- Disability Benefits (Short Term & Long Term) Paid By Us!
- Annual Learning Stipend
- Internal Coaching For Leaders
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Kraig Swensrud
(Co-Founder & CEO)Kraig worked for Salesforce.com for almost 7 years, before joining Campaign Monitor as CMO in 2014. Having founded GetFeedback in 2013, they founded Qualified.com in August 2018.
Sean Whiteley
(Co-Founder)Sean worked as an Aol Systems Engineer, a PwC Developer and Director of Sales Engineering at webMethods. They spent over 6 years at Salesforce.com before co-founding GetFeedback and Qualified.com.
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